Owner Liaison Manager（到期)

Ivy Hospitality

公司名称

Ivy Hospitality

职位编号

154346

地点

俱知安町, 北海道, 日本

发布日期

2024年12月10日

行业

房地产, 服务业, 旅游业/旅行/款待

职务

酒店、宾馆、餐厅、旅游, 其他服务相关, 其他专家（金融、保险、房地产顾问）

工作类型

全职 / 主管（经理/管理层)

工资

JP¥350,000 ~ JP¥400,000/月

• 可面议

We are KABA Niseko, a leading provider of luxury property management services in the heart of Niseko.

Currently, we are seeking a highly skilled and motivated Owner Liaison Manager to join our team and support the Asset Management Coordinator and Property Management Division. In this key role, you will be responsible for ensuring a seamless experience for our property owners by managing administrative tasks, addressing their needs, and overseeing the delivery of exceptional property management services. You will collaborate closely with the KABA Niseko team to uphold the high standards of service we are known for.

Key Responsibilities:

・Act as the primary point of contact between property owners, the KABA Niseko Property Management Division, and the Hong Kong management team.
・Provide essential support to the Property Management Division as needed.
・Respond promptly and professionally to daily inquiries and requests from property owners.
・Provide accurate, timely, and relevant information to property owners and their associates.
・Coordinate with owners on cleaning, cash-outs, and other special requests for scheduled stays.
・Collaborate with internal teams and departments to ensure property owners are supported during their resort visits.
・Personally welcome property owners, engage in asset management discussions, and deliver clear, concise information.

Primary Objective:

Facilitate effective communication between property owners, the property management team, and the Hong Kong management team to maximize owner satisfaction and benefits.

Preferred Qualifications and Skills:

・A strong service orientation and a genuine passion for assisting people.
・Exceptional administrative skills with advanced proficiency in Microsoft Excel and Word.
・Excellent time management, organizational skills, and a commitment to reliability and professional presentation.
・Flexible and adaptable, with the ability to think creatively and resolve issues efficiently.
・A team player with strong leadership capabilities when required.

Language Requirements:

・Native-level written and spoken English.
TOEIC certification is preferred. Applicants are advised to include their TOEIC score in their CV/Resume.
・Japanese or Cantonese language skills are a plus but not required.

Benefits:
・Holidays: 108 days per year (shift-based), refreshment leave, birthday leave, annual paid leave, condolence leave, maternity and childcare leave, and injury/illness leave.
・Salary Increases: Reviewed annually based on performance.
・Bonuses: Awarded once a year, subject to performance.
・Social Insurance: Comprehensive coverage including health insurance, pension, and employment insurance.
・Relocation Support: Assistance with moving to Hokkaido.
・Transportation allowance provided.
・Staff meals are available at a subsidized rate.
・Dormitory housing (rent applies).

This role offers an exciting opportunity for professionals who excel in communication, thrive in dynamic environments, and are passionate about representing KABA Niseko and its property owners with the utmost professionalism, ensuring an exceptional experience for both guests and the local community.