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Guest Service Team Lead(到期)

H2 Group K.K.

H2 Group K.K.

职位编号
132342
地点
Niseko, 北海道, 日本
发布日期
2019年3月27日
行业
房地产
职务
其他酒店、餐饮业、旅游业
工作类型
合同 / 主管(经理/管理层)
工资
JP¥4.0M ~ JP¥5.0M/年
  • Skill and Experience based

职位要求

  • 中文(普通话): 良好(日常会话) (preferred)
  • 英语: 精通 (preferred)
  • 日语: 熟练(商务交流) (preferred)
  • 提供签证担保

描述

- Managing over 10 GS team members to provide services to guests staying at properties HT manages. Tasks are ranging from pre-check in confirmation, shuttle services, check in, in stay services, check out, post-check out.

- Interviewing and hiring seasonal staff for the team.

- Training seasonal staff and making sure seasonal staff follow procedures and provide services according to HT quality.

- Scheduling seasonal staff working hours to best support the number of guests arriving and leaving.

- The first escalation point from GS team and providing appropriate instructions as well as reporting to management when deemed necessary.

- Management of petty cash and payments made during the stay.

- Issue management with guests recovering the cost to fix damages and compensation for poor services

- Delivering services to guests when GS team members are not available. And supporting Reservations and GS booking as needed.

Requirements:

- Bachelor’s Degree in 4 year university or a degree from a tourism and hospitality school – required.

- Minimum 3 years of experience in hospitality services business – required.

- Minimum one year of experience in team management, preferably guest services area – required.

- Must be proficient with computers - MS Office software and web applications required.

- Business English, if not native, is a must and one other language preferred.

- Being able to manage unexpected situations and instruct GS team.

- Flexible and being able to lead collaborative work environment

Conditions:

- 20 days paid annual leave / 5 days paid sick leave

- Japanese social and medical insurance

Last modified on 2019年9月2日

以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。

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