HTM, the largest management company in Niseko, Hokkaido is looking for an experienced and driven food services professional to manage the Kumo Front of House. The Manager will be in charge of the day to day running of the front of house area which will include duties such as reservation, sales and register management, staff rostering, training and performance and the implementation and ongoing management of operating policies and procedures. The Kumo Front of House Manager will be an essential role, delivering the guest facing vision of the restaurant.
Kumo Restaurant is located within Skye Niseko, which is Niseko-Hirafu's premier independent hotel, with 105 guest suites and a capacity of 460+ guests.
The successful applicant will bring the knowledge, experience and drive to continue HTM's position as market leader in Niseko.
The duties of the Front of House Manager will include but not be limited to;
-Ensure appropriate planning of staff roster inline with operating reports (number of reservations etc.)
-Management of emails and the delegation of tasks to Restaurant Supervisors and Staff.
-Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing policies and procedures and recommending changes to improve team performance.
-Provide the front of house team with the skills and knowledge required to deliver excellent service at brand and concept standards to international/domestic guests through the preparation and delivering of effective training sessions.
-Ensure the effective operation of the front of house team by monitoring individual performance, acknowledging achievements, disciplining and recommending improvements.
-Ensure the front of house work area is clean and clear of hazards and adhering to all health, safety and sanitation requirements.
-Ensure an effective knowledge of Restaurant operations is maintained by updating operation logs, procedures and memos, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
-Resolve any guest complaints when necessary and consult with the Food and Beverage Manager regarding resolutions including service recovery.
-Respond in an empathetic and culturally sensitive manner to guests from varied backgrounds.
-Ensure inventory of supplies is kept at efficient levels and wastage is minimised.
-Oversee the Skye Niseko Café operations during the summer period.
-Ensure reservations and POS are in accurate order and up to date.
-Complete as necessary incident reporting on all major issues or occupational health and safety matters, major guest complaints/issues and significant damage or breakages.
Knowledge and Skill Requirements
-Strong customer service skills
-Experience within a management role in the Food & Beverage industry
-English writing ability to professionally and courteously respond to a culturally diverse range of customers.
-Sound working knowledge of wine, bar and barista areas along with restaurant floor service.
-Able to prioritise and organise work independently to meet deadlines.
-Able to up-sell the Restaurant & Cafe/Deli menu items.
-Ability to handle difficult queries and customers in a calm and positive manner.
-Ability to lead, manage and motivate a multi-cultural team of seasonal and year-round staff.
-Strong computer operating skills - Microsoft Office Suite (essential)
-Business level English and Japanese language skills. The suitable applicant must have the ability to converse in both languages.
-Valid drivers licence to drive within Japan
Employment Package Details
Employment Period: on going
Employment Status: Full time year round
Annual Salary: ¥4,000,000 to ¥4,500,000 per annum (including public holiday payments and ¥100,000 for lift pass) depending on experience and language skills.
Location: Niseko, Hokkaido, Japan
Working Hours: average 40 hours per week (5 x 8 hour shifts, shift times vary by season)
Starting Date: Negotiable
The above information is a public job ad. This job ad is neither an offer nor a contract.
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