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Guest Service Team Lead (expired)

H2 Group K.K.

H2 Group K.K.

Job ID
132342
Location
Niseko, Hokkaido, Japan
Post date
Mar 27, 2019
Industry
Real Estate
Function
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Contract / Manager (Manager/Supervisor of Staff)
Salary
¥4.0M ~ ¥5.0M / Year
  • Skill and Experience based

Requirements

  • Chinese, Mandarin: Conversational (preferred)
  • English: Fluent (preferred)
  • Japanese: Business level (preferred)
  • Visa sponsorship available

Description

- Managing over 10 GS team members to provide services to guests staying at properties HT manages. Tasks are ranging from pre-check in confirmation, shuttle services, check in, in stay services, check out, post-check out.

- Interviewing and hiring seasonal staff for the team.

- Training seasonal staff and making sure seasonal staff follow procedures and provide services according to HT quality.

- Scheduling seasonal staff working hours to best support the number of guests arriving and leaving.

- The first escalation point from GS team and providing appropriate instructions as well as reporting to management when deemed necessary.

- Management of petty cash and payments made during the stay.

- Issue management with guests recovering the cost to fix damages and compensation for poor services

- Delivering services to guests when GS team members are not available. And supporting Reservations and GS booking as needed.

Requirements:

- Bachelor’s Degree in 4 year university or a degree from a tourism and hospitality school – required.

- Minimum 3 years of experience in hospitality services business – required.

- Minimum one year of experience in team management, preferably guest services area – required.

- Must be proficient with computers - MS Office software and web applications required.

- Business English, if not native, is a must and one other language preferred.

- Being able to manage unexpected situations and instruct GS team.

- Flexible and being able to lead collaborative work environment

Conditions:

- 20 days paid annual leave / 5 days paid sick leave

- Japanese social and medical insurance

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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