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Store Staff and Customer Service at a Modern Kyoto Gift Store (expired)

NIWAKA Corporation - 株式会社 俄

NIWAKA Corporation - 株式会社 俄

Job ID
94383
Location
Kyoto, Kyoto, Japan
Post date
Apr 14, 2014
Industry
Wholesale / Retail
Function
B2C Sales (Consumer)
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥3.0M / Year
  • Negotiable

Requirements

  • English: Native level (preferred)
  • Japanese: Business level
  • Must currently reside in Japan

Description

Store Staff and Customer Service at a Modern Kyoto Gift Store
京都のモダンなギフトストアでの接客と販売

Kyoto Design House is a gift store specializing in hand made crafts from Kyoto. The store is located on the first floor of a stylish building and stocks an abundance of modern gifts, showcasing the traditional craftsmanship of Kyoto. Within the spacious store. customers are able to enjoy shopping for beautifully designed kitchenware, interior items, stationery, and fashion accessories.
The store is always filled with overseas visitors. Our products are made by artists, artisans and designers based in Kyoto, and are highly valued both by our Japanese and overseas customers. We are often featured in Japanese and international media, and this has boosted customer visits to the store with customers from many countries including: Europe, America, Oceania and the Middle East visiting our store.
We are currently looking for a new staff member who is capable of providing customer service and sales in English at the Kyoto Design House store. Your role will be to introduce the characteristics and attractiveness of our products to customers and offer them a pleasant shopping experience. More so, you will be expected to oversee the store’s English customer service and offer advice to Japanese staff on dealing with overseas visitors. We also intend to ask for your advice on product development for international clients. By collecting customer feedback, you will offer support to the selection process, and development, of products to be enjoyed by our overseas customers.

京都デザインハウスは、京都から世界に向けて京都のものづくりを発信するギフトストアです。スタイリッシュなビルの1Fにあり、京都の伝統的な技術をベースにしたモダンなギフトを豊富に取扱っています。広い店内で、美しくデザインされたキッチンアイテム、インテリア、ステーショナリー、ファッション小物などの買い物を楽しむことができます。
京都の作家・職人・デザイナーが作るこれらの品物は、日本人はもちろん、海外のお客様からも高く評価され、毎日多くの外国人の方がお店に足を運んでいます。日本や海外のメディアでも数多く紹介されており、訪れる外国人もヨーロッパ、アメリカ・アジア・オセアニア・中東と様々で、来店人数も毎年増加しています。
この京都デザインハウスで、英語の接客と販売をしてくれるスタッフを募集します。世界中から訪れるお客様に商品の特徴や魅力を説明して、楽しいショッピングを手伝ってあげてください。そして、店頭での英語の接客オペレーションを整備し、日本人スタッフへのレクチャーをお願いします。また、外国人向けの商品開発のアドバイスもお願いする予定です。お客様の意見を集め、外国人の方に好まれる商品セレクトや商品開発のサポートをしてください。


●Job Description
1. Customer service and sales at Kyoto Design House.
  京都デザインハウス店頭での英語接客と販売
2. Oversee English customer service operations
  英語接客のオペレーションの整備
3. Offer advice on product development for international customers
  外国人向けの商品開発のアドバイス
4. Support English website updates and plans for attracting more customers
  英語版WEBサイトの更新と集客プランのサポート
5. Support inventory control operations.
  在庫管理業務のサポート


●Qualifications
- Advanced level of Japanese and English language skills
  日本語と英語の言語能力が高い方
- Great communication skills, and enjoys working in a team environment.
  コミュニケーション能力が高く、チームプレーができる方
- Excellent attention to detail.
  精確な仕事ができる方
- Able to do simple computer tasks (Excel, Word)
  簡単なPC操作(エクセル、ワード)が使用できる方


●Background to the position
Via our company’s Kyoto Brand Division, we are using Facebook to showcase the traditional culture and art of Kyoto to an international audience. Thanks to this activity, communication with people from all over the world is increasing on a daily basis, and we expect significant increases in the number of foreign guests visiting Kyoto Design House. We are also receiving more requests from the international media to showcase our activities.
株式会社 俄の京都ブランド事業課ではFacebookを通じて、京都の伝統的な文化や芸術を世界に紹介する活動をおこなっています。この活動により、世界中の人々とのコミュニケーションが日々増加しており、京都デザインハウスの外国人集客も大幅に伸びることが予想されています。 また、海外メディアの取材や問い合わせも増加傾向です。


●Workplace environment
The NIWAKA headquarters building, designed by famous Japanese architect Tadao Ando, is located in the center of Kyoto city. The building has Kyoto Design House on the 1st floor, NIWAKA (Jewelry Brand) Flagship Store on the 2nd floor, and NIWAKA head office on the basement and the 3rd and 4th floors. Most of our employees are in their 20s and 30s, creating a cheerful atmosphere filled with laughs and people enjoying their work. Our media production team for the overseas market is located on the third floor office and includes employees from various countries including New Zealand, England, Australia and Thailand. We have recently started in-house English classes and, going forward, we expect to employ many more staff from overseas as we strive to become a global corporation.
京都市のほぼ中心に位置するオフィスは、日本を代表する建築家 安藤忠雄設計の本社ビルです。ビル1Fが京都デザインハウス、2Fには俄 京都本店、BF ・3F・4Fが本社オフィスです。20~30歳代の社員が中心の会社で、社内にはいつも明るい笑い声が起こっています。3Fオフィスには海外向けのメディア制作チームがあり、ニュージランド人、イギリス人、オーストラリア人、タイ人など様々な国の人々が働いています。最近では、社内英会話教室もスタートするなど、グローバル企業を目指し今後さらに多くの外国人スタッフの採用を予定しています。


- Process:
 Application ⇒ First interview and paper test ⇒ Second interview ⇒ Official offer made (Dates of interview and hiring are negotiable.)
  書類選考⇒一次面接⇒二次面接⇒採用

- Contract Type:
 Full Time (Trial period for the first 6 months. During the trial period, contract conditions such as salary are the same as full time.)
  正社員(勤務開始後6カ月間は試用期間として契約社員となります)

- Working Hours:
 Shift system between 10:30am and 20:30pm. One day’s working hours will be 8 hours.
  am10:30~pm20:30の間でシフト制(実労働時間8時間)

- Holidays:
 For every 4weeks of work, you will get 8days off during that time. Most weeks, you are expected to work weekends and days off will be on weekdays. /
 Paid holidays (active after 6months from start date) plus an additional 10 paid days off every year.
   4週間に8日間(主に平日が休みになります) / 有給休暇(入社6ヶ月後より付与)/ 特別休暇(年間10日間取得可能)

- Other compensation:
 Bonus (twice a year) / Raise (once a year) / Overtime compensation / Transportation Allowance (Up to 30,000 yen per month)
 Social Insurance (Health Insurance, welfare pension insurance, employment insurance, worker injuries insurance)
 Retirement allowance / Discount system for employees
  賞与(年2回) / 昇給(年1回) / 時間外手当 / 通勤手当(月3万円まで)
  社会保険完備(健康保険、厚生年金保険、雇用保険、労災保険) / 退職金制度 / 社員割引制度

- Location:
 Kyoto-fu, Kyoto-shi, Nakagyo-ku, Fukunaga-cho 105 NIWAKA Building (North side of Tominokoji and Sanjo Streets
  Intersection) *8 minutes walk from the Municipal Subway Station "Kyoto Shiyaku-sho-mae" (Tozai line).
  京都府京都市中京区福長町105 俄ビル (富小路通三条上る)
  ※地下鉄東西線 「京都市役所前駅」より徒歩8分


URL:
Company website www.niwaka.co.jp
KYOTO DESIGN HOUSE www.kyoto-dh.com
KYOTO DESIGN HOUSE(Facebook) www.facebook.com/kyoto.dh
Kyoto Fan www.facebook.com/discoverkyoto
NIWAKA www.niwaka.com

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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