(Home-based) Customer Service Specialist for English Markets (expired)

Motion Global International

Company

Motion Global International

Job ID

111985

Location

Shanghai, Shanghai, China

Post date

Apr 18, 2016

Industry

Internet

Function

Telemarketing, Call Center Sales

Work Type

Full Time / Entry Level

Salary

Amount not specified

• Negotiable

• Largest designer glasses e-commerce retailer worldwide (smartbuyglasses.com)
• Multicultural team representing over 20 nationalities
• Fast growing, dynamic and young company culture


Company Profile

SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe and the Americas, SmartBuyGlasses has become the market leader in over 30 countries worldwide. With over 160 employees, we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

SmartBuyGlasses has recently won the ‘2015 Business Excellence Award for Business Innovation’ at the AustCham Westpac Australia-China Business Awards in Hong Kong:
www.austcham-china.com/content/basic-page/2015-finalists

For more information see: www.motionglobal.com, www.smartbuyglasses.com


The Position

We are currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

- Work with customers daily via email, phone and live chat.
- Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
- Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
- Response to minimum 100 e-mails equivalent per day.


The Successful Applicant:

- Fluency in verbal and written English; additional language is an advantage
- Excellent time management and documentation skills
- Customer service experience preferred
- Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week
- High speed stable internet connection
- Minimum 6-month commitment