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Customer Service/Tech Support(到期)

Information Architects Inc.

Information Architects Inc.

职位编号
134798
地点
东京都 Chuo-ku
发布日期
2019年10月10日
行业
互联网
职务
其他信息技术、互联网、电信
工作类型
自由职业 / 有工作经验者 (非管理层)
工资
工资面议
  • 可面议

职位要求

  • 英语: 母语水准
  • 日语: 良好(日常会话)
  • 目前必须住在日本

描述

COMPANY DESCRIPTION
iA is an established design agency that specializes in information architecture and web design. We built our own multi-platform app for writing which is among the leaders in its category.

JOB OVERVIEW
You will be a point of contact for customers of our app, providing support and troubleshooting for any issues they encounter. Strong communication skills and technical competence are necessary. A marketing and sales background to help drive sales with each interaction would be a boon.

Responsibility / Duties:

- Answering customer inquiries over email, and through Twitter/Facebook/Reddit.
- Responding to customer reviews on the App Stores.
- Updating online and in-app help documentation

Inquiries generally fall into three categories: bug reports, feature requests and app guidance. ("How do I do 'x'?")
Bugs and feature requests are to be logged for the development side to take on board, while guidance responses should be clear and well structured so that the customer can easily follow along.

Further details:

- Freelance or part-time
- Given a strong sales or marketing background this can be a full time position
- The salary varies depending on your experience and skills
- Our office is in Bakurocho

Requirements / Skills

- Fluency in English
- Japanese is desirable for inter-office communication but not essential for the role itself
- Professional customer service skills are mandatory
- Sales and marketing skills are a big plus
- Strong writing and communication skills
- Ability to learn quickly and adapt—our app is always changing and evolving, so new issues you've never seen before happen all the time
- Ability to provide coverage over the weekends (swapping for days off during the week)

以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。

暂不提供该工作。

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