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Desktop / IT / Network Customer Support

excis

excis

职位编号
130582
地点
日本 东京都
发布日期
Dec 15, 2018
行业
信息技术/IT
职务
网络/服务器开发/管理
工作类型
全职 / 有工作经验者 (非管理层)
工资
工资面议

职位要求

  • 英语: 精通 (preferred)
  • 日语: 精通 (preferred)
  • 目前必须住在日本
  • CCNA, MCSE, ITIL

描述

EXCIS LTD is a UK-based cross-border international IT services company looking to hire native English speakers with IT and customer service skills. If you have previous IT help desk, or other customer support experience, please apply!

Desired Technical Skills:
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Certified on Lenovo Desktops, Apple MAC & Linux devices
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical Desired Skills:
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work
• Local language knowledge is preferred

We may not be able to assist with "hands-on" visa renewal.
So please apply if you have a non-work related visa, or are comfortable to handle visa matters by yourself.

We hope to receive your application!

以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。

暂不提供该工作。

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