【Osaka】Customer Support & Operations Coordinator for a Japanese Proxy Shopping Service - Help spread Japanese culture worldwide -

株式会社JABLE

公司名称

株式会社JABLE

职位编号

153537

地点

大阪市中央区, 大阪, 日本

发布日期

2024年9月9日

行业

互联网

职务

出口/进口，国际相关企业

工作类型

全职 / 有工作经验者 (非管理层)

工资

JP¥220,000/月

• 可面议

【About Us】

DEJAPAN (ディージャパン) is a proxy shopping service offered by JABLE (ジェイブル) Corporation.
We handle every step of the process: purchasing products sought by overseas users interested in Japanese items, followed by receiving, inspecting, packing, and shipping them to their destinations. Explore our website (dejapan.com) for more details!

Some of our most frequently ordered items include "otaku" and "kawaii" goods like anime figures, trading cards, and plush dolls, as well as fashion goods like second hand luxury brand items and lolita clothing!

If you're passionate about spreading Japanese culture and merchandise around the world, this is the place for you!! We hope you’ll join our company and help us grow!

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【Job Responsibilities】

Your responsibilities will include:
　●　Responding to customer inquiries via email and social media in English
　●　Solving order issues with other teams and/or the seller in Japanese
　●　Processing claims with shipping companies (ex. parcel damage, loss)
　●　Handling payment operations, such as issuing invoice and managing transactions
　●　Performing tasks related to site management and service flow
　●　Creating periodic content including social media posts, blog articles, and/or newsletters
　●　Collaborating with other team members to execute promotional strategies and campaigns

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【Job Requirements】

No specialized skills needed—just a willingness to learn!
　●　English: Native level
　●　Japanese: Business level (approximately N2 or above)
　●　PC skills: Basic operations (typing, Word, Excel, GSuite, etc.)
　●　Must be able to commute to our office in Osaka (full remote work is not available)
　●　Must be able to start in September or early October 2024


【Desirable/Beneficial Skills】

The following skills can be an advantage in securing this position!
　●　Previous experience in customer service
　●　Experience in e-commerce or logistics industry
　●　Strong communication skills, including fluency in both English and Japanese
　●　Critical thinking, logical reasoning, and problem-solving skills
　●　Ability to multitask and prioritize tasks effectively
　●　Attention to detail and accuracy

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【Employment Details】

　●　Employment Type: Permanent employee (Full Time)
　　　*Converted from contract employee after completing 6 months of employment
　●　Working Hours: 9:00 AM to 6:00 PM
　　　*Flextime system available after probationary period
　●　Lunch Break: 1 hour
　●　Average Overtime: Less than 10 hours per month


【Available Positions】

① Weekdays only (Monday-Friday)
　●　Monthly Salary: 220,000 JPY or more
　　　*Determined based on previous experience and ability
　●　Remote work is not available for this position

② 2-3 Weekdays + Weekends/Holidays
　●　Monthly Salary: 240,000 JPY or more
　　　*Determined based on previous experience and ability
　●　Weekdays only (Monday-Friday) during the training period
　●　Remote work is not available for weekday shifts
　●　Mandatory remote work on weekends and holiday shifts
　●　Compensatory days off are provided for holiday shifts


【Probationary Period】

　●　2 months
　●　Salary during the probationary period is 85% of the full monthly salary
　●　No social insurance during the probationary period


【Benefits & Welfare】

　●　Transportation expenses: Up to 25,000 JPY per month
　●　Full social insurance (after the probationary period)
　●　More than 120 days off per year
　●　Paid Time Off: 10 days per year, granted after 6 months of employment
　●　Possible salary increase (once a year, based on internal evaluation)
　●　Year-end bonus available
　●　Annual paid leave (based on Japanese labor law standards)
　●　Overtime pay (after the mandatory 30-minute break)
　●　Work visa sponsorship available
　●　Relocation assistance available

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【Application Process】

Please note that while the DEJAPAN team is fluent in English, our upper management team is not.
Therefore, all hiring communications will be in Japanese, and we ask that your responses be in Japanese as well.
This is to ensure clear communication and understanding for all parties, as well as to assess your Japanese language skills.

Once we receive your initial application from GaijinPot, we will send you an email in Japanese.

Please respond by the specified deadline, indicating the position you are applying for and your preferred starting date.
　①　Weekdays only (Monday-Friday)
　②　2-3 Weekdays + Weekends/Holidays
　③　Both

Please attach all the required documents listed below in PDF format.
　●　Japanese Resume (履歴書) with a chest-up photo attached
　●　Japanese CV (職務経歴書)
　●　English Cover Letter

Failure to respond by the deadline or to submit all necessary documents will result in the automatic rejection of your application, and notification of this decision might not be provided.


【Selection Process】

　①　Document screening (履歴書, 職務経歴書, English Cover Letter)
　②　In-person or online interview - approximately 20 minutes
　③　In-person interview - approximately 75 minutes (including exam)
　④　Job offer/Onboarding

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【Workplace Location】
〒542-0012
大阪府大阪市中央区谷町9丁目1-18
アクセス谷町ビル7F


【Access】
　●　About a 4-minute walk from 谷町九丁目駅 (Osaka Metro)
　●　About a 7-minute walk from 大阪上本町駅 (Kintetsu)

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