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PC Support in Tokyo(到期)

公司名称
ON SITE SUPPORT SERVICES TOKYO
职位编号
135227
地点
东京都
发布日期
2019年11月12日
行业
信息技术/IT
职务
信息技术顾问
工作类型
合同 / 有工作经验者 (非管理层)
工资
¥250,000 ~ ¥400,000/月
  • 可面议

职位要求

  • 英语: 熟练(商务交流)
  • 日语: 良好(日常会话)
  • 目前必须住在日本

描述

Onsite Support

Expert in an IT OSS team. OSS provides local support for all local IT services. Support includes handling of user incidents, PC refresh, migration and new PC deployments.

Key areas of responsibilities

1. Conduct support operations on day-to-day basis
2. In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks.


Prerequisites
• Strong service mindset
• Strong business understanding
• Good understanding of IT Service Management processes and practices
• Understands users and support Windows in English and Japanese (minimum: high N3 or low N2 level), combined with adequate written and spoken English language capabilities.


Competence profile
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively


The OSS Team is responsible for doing the following tasks:

• Incident resolution when local presence is required
• New PC deployment and stock management
• Spare Management and Loan Devices
• Local Applications Support
• Printer support (only on the PC, the printer intself is serviced by a different vendor)
• PC Refresh and Inventory update
• Hands and eyes support for remote engineer on Servers, swiches, routers.



• No overtime is expected.
• The team will support each other to help new OSS get up to speed and solve any difficult incidents.
• Freelancers are also welcome

以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。

暂不提供该工作。

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