English Language Customer SupportｌVisa Sponsorship Provided! lFlexible PTO — Take up to 2 weeks or more（期限切れ）

ZenGroup INC

会社

ZenGroup INC

求人ID

153343

勤務地

日本大阪府Osaka

掲載日

2024/08/09

業種

インターネット / WEB関連

職種

通訳 / 翻訳 / ローカライゼーション

雇用形態

フルタイム / 中途・役職なし

給料

月給 25万円

• 相談可

＜About Us＞
◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all around the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our services to the world in 19 languages.

◆What We Do
・We connect Japan to the rest of the world by providing a marketplace for foreigners to enjoy Japanese products in 19 languages through our ZenMarket proxy buying platform.
・Via our ZenPop service we offer a subscription box service delivering highly curated boxes of snacks, stationery supplies and other goods all over the world.
・For Japanese brands looking to break into the world of ecommerce we offer our ZenPlus EC-Mall where the best of “made in Japan” can market their goods to a global audience.
・Japanese companies seeking solutions to improve their advertising strategies towards foreign markets can utilize ZenPromo, our ad consulting service.

◆Why We Are Hiring
・With over 2 million users on our ZenMarket platform as of 2024, we are anticipating a surge in customer inquiries. To maintain our high-quality customer service, we are looking for bilingual or trilingual individuals to join our dynamic customer support team. Working alongside colleagues from over 30 different nationalities, you will act as the bridge between international markets and Japanese services. Using your language skills, you will help us achieve our ambitious goal of bringing 20% of the world’s cross-border e-commerce sales to Japan.


◆Position Title
・English Language Customer Support

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks（Translation, etc.）

◆What You Can Expect from This Position
・Further Improvement of Language Skills: Engage in daily communication in both Japanese and English, enhancing your proficiency in both languages.

・Enhancement of Communication Skills: Develop your ability to communicate effectively within a diverse, international team.

・Broaden Your Understanding of International Perspectives: Work with colleagues from over 30+ different nationalities and gain a deeper appreciation of global viewpoints.

・Learn About the E-commerce Industry and Exporting Procedures: Acquire knowledge related to the fast-growing cross-border e-commerce sector and shipping processes.

・IT skills and efficiency improvement using AI: Opportunities to gain insights into how artificial intelligence can be utilized to improve your work.

◆Voices from Customer Support Team / Export Team:
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・Marta / Customer Support

“ZenGroup’s work environment is comfortable and embraces diversity. We’re big on open chats, teamwork, and sharing ideas.”

・Yinan / Exporting Team

“It is so interesting to see what people are buying from Japan. Sometimes you will even find products that you have never seen before. Recently, I saw a 100 trillion Zimbabwean dollar bill for the first time! Sometimes It feels like I am on a treasure hunt.”

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◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding English inquiries that came in overnight, and continue with ongoing translation tasks.
12~13 Lunch Break
13~14 Squad up: Finish prior translation tasks, and help other departments with any other minor tasks, or new translation requests.
15~17 Cross-Team Ticket Assistance: Support team members with resolving outstanding tickets across various languages (English, Japanese, etc.).
17~18 Wrap up: Complete any remaining tickets for the day, communicate with your overseas operators and answer any questions before going home for the day.

◆Employment Type
・Permanent Employee (Full Time)
※ Probationary period of 3 months
・On-site work (Remote Work not available)

◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year-end and new years holidays
26 paid days off per year (Increases year over year)

◆Salary
・￥250,000+ per month （Based on previous experience and ability）
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to ￥30,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code（No suit required）
・Relocation Allowance: ¥100,000 available for applicants relocating to Osaka from outside the Kansai region.

＜Who We Are Looking For＞
◆Personality
・Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work
・Someone excited to grow with us ambitiously as we continue to expand
・Someone able to cooperate with people of many different ages, nationalities, and backgrounds in a professional setting.

◆Must-Have Skills
・Native English
・Business Level Japanese（JLPT N2 or higher）

◆Preferred Skills
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills

◆Hiring Process

①Screening

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②First Interview – Hiring Team (45-60 mins, Online or In-person) + Logic Test & Customer Support Test

＊Logic Tests (Excluded for Online Interviews)

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③Second Interview – Customer Support Team (45-60 mins, In-person required)

Travel reimbursement up to ¥27,000 available for applicants outside the Kansai region

＊Logic Test (If not completed during the first interview)
↓

④Third Interview – HR Planning Team (30-60 mins, Online or In-person)

＊Company Culture Test

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Hiring Decision