Helpdesk/Desk top support/IT support - Famous IT Company（期限切れ）
en world Japan
- 会社
- en world Japan
- 求人ID
- 137242
- 勤務地
- 東京都、日本
- 掲載日
- 2020/04/03
- 業種
- IT / ハイテク
- 職種
- その他IT、インターネット、通信
- 雇用形態
- 派遣社員 / 中途・役職なし
- 給料
- 年収 400万円 ~ 600万円
- 相談可
応募条件
- 英語: 中級（日常会話レベル）（歓迎）
- 日本語: 上級（ビジネス会話レベル）（歓迎）
- 現在日本在住の方に限ります
説明
This role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global.
Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.
[Responsibility]
・Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices
・Implement file backups, and configure applications
・Own and drive issues to resolution including escalation to specialized resources within the broader IT organization
・Remain engaged on issues until resolution.
[Necessary skills/experiences]
・Over 2 years of Helpdesk/Desktop/IT support experience (Especially for Japanese users)
・Strong knowledge of computer hardware, including Dell workstations and laptops.
・Experience with Microsoft Windows (MacOS and iPhones beneficial)
・Extensive application support experience with Microsoft Office
・Team development experience
[Language Requirement]
English : Conversational Level
Japanese : Business Level
最終更新日：2020年5月5日
この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。