This role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global.
Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.
・Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices
・Implement file backups, and configure applications
・Own and drive issues to resolution including escalation to specialized resources within the broader IT organization
・Remain engaged on issues until resolution.
・Over 2 years of Helpdesk/Desktop/IT support experience (Especially for Japanese users)
・Strong knowledge of computer hardware, including Dell workstations and laptops.
・Experience with Microsoft Windows (MacOS and iPhones beneficial)
・Extensive application support experience with Microsoft Office
・Team development experience
English : Conversational Level
Japanese : Business Level
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