Quality Management for English Instructors & Students (Coordinator for specialized Study Abroad & Working Holiday English courses)

株式会社 Jstyle

会社

株式会社 Jstyle

求人ID

150303

勤務地

日本東京都新宿区

掲載日

2024/10/04

業種

教育 / 講師

職種

経営企画、事業企画

雇用形態

フルタイム / 中途・役職なし

給料

月給 25万円 ~ 35万円

• 相談可

《About us》

Take the first step to make your dreams come true.

At YUME-KANA Study Abroad, our philosophy is to create an environment where we can draw out the dreams of our customers and motivate them to realize, pursue, and achieve those dreams.

We provide a wide range of support: starting from pre-study abroad preparation (English education, documentation) we continue to follow-up continuously during the trip, and even provide post-study career consultation after our customers return to Japan.

Join our study abroad support team for a rewarding experience of helping people achieve their dreams!

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Quality Management for English Instructors & Students (Coordinator for specialized Study Abroad & Working Holiday English courses)

《What is Quality Management?》
As a member of our Quality Management (QM) Division, you will work to preserve the quality of our teachers’ lessons and manage varying levels of student motivation. YUME-KANA English's reliable teachers provide high quality, beneficial lessons to prepare our working holiday students to find and secure any job of their choice in the shortest amount of time possible. QM’s primary function is to determine whether our teachers are actually providing such lessons by periodically attending classes and gauging their quality. Additionally, it is essential that QM helps maintain the motivation of students themselves in order to encourage them to develop the English skills they will need to live abroad successfully. We monitor student participation in classes and their achievements in homework activities and encourage both students and teachers to make improvements/adjustments as necessary. We are looking for candidates with the ability to clearly and objectively communicate issues to both customers and employees in order to create the greatest environment for student success.

《Job Description》
Quality Management (QM) is responsible for supporting YUME-KANA students during their pre-study abroad English course in Japan, maintaining student satisfaction, and ensuring their English study improvement.

QM directly manages both Japanese students and our English teachers, so a substantial part of the job consists of contacting and responding to students (answering questions, addressing concerns, and providing guidance and support) throughout their pre-study English coursework.

QM members also analyze the quality of the lessons being conducted by our expert teachers. It’s a unique position that allows YUME-KANA to consistently improve both our English curriculum service and our students' English skills before they join their study abroad programs. This widens our customers' opportunities overseas, helps them to adapt to environments with native speakers, and, as a result, encourages them to be more competitive in their future goals (job hunting, university entrance exams, etc.).

《Main duties》
●Manage communication between teachers and students, as well as between teachers and other departments
● Offer student support (reply to their messages on LINE)
● Manage the lesson reservation website, teacher schedules, and student/teacher absences
● Provide a brief orientation about our services (how to use Line, etc.) to students (training included)
● Check the quality of the lessons (punctuality, total duration, student feedback/complaints, etc.)
● Analyze the data regarding student attendance rates, speed of their improvement, & general satisfaction
● Manage the applications for English study plans and student accounts
● Handle any contract changes
● Manage English study applications, the reservation website, etc.

《Salary》
250 000-350 000
15 hours fixed overtime work pay is included.

《Required Skills/Experiences》
●Japanese: JLPT N1/N2 (Fluent) or Native Speaker
●Customer service skills/work experience
●PC skills: Google Drive, Microsoft Office, etc.
●English Proficiency (one of the following):
TOEIC score of 800 or above /English Proficiency (certificate), EIKEN Level 1 or above, TOEFL iBT (72 points or above), IELTS (7 points or above)
●Experience of studying abroad or completing a working holiday program for over 6 months
※ Please state the skills you have from the list above when applying.
If you have any other comparable skills, please let us know.

《Type of People We Look For》
●Great communication & socializing skills
●Customer-oriented mindset
●Detail-oriented
●Analyzing skills
●A great team player who can communicate well and execute tasks on time

《Working Hours》
●Complete a five-day work week (two fixed days off, able to negotiate for specific desired off-days)
●Depending on shift: 9:30-18:30 (1-hour break included)
15 hours of fixed overtime are included.
※Average overtime does not exceed 10 hours.

《Work Location》
Main office: 6-27-30 Shinjuku, Shinjuku City, Tokyo 160-0022 Shinjuku Eastside Square, East tower, 11F
Branch office: 6-29-8 Shinjuku, Shinjuku-ku, Tokyo, Shinjuku Fukuchi Building 4F

《Access》
●Higashi-Shinjuku Station:
①Tokyo Metro Fukutoshin Line
②Toei Oedo Line
1-minute walk from Exit：A3

●Shinjuku-Sanchome Station:
①Tokyo Metro Marunouchi Line
➁Tokyo Metro Fukutoshin Line
➂Toei Shinjuku Line
7 minute walk from Exit：A3

《Annual Holidays》
● Able to take vacations for 5+ consecutive days
● Holidays increase with the number of years of employment (as shown below):
⇒1st year: 130 days/year in total⇒ Special Paid Vacations (11 days) + Regular Paid Vacations (10 days) + Fixed days off a week + *New Year’s Holiday.
2nd year: 134 days/year in total⇒ Special Paid Vacations(14 days) + Regular Paid Vacations ⇒(11 days) + Fixed days off a week + *New Year’s Holiday.
⇒3rd year and thereafter: 137-145 days/year in total⇒ Special Paid Vacations (16 days) + Regular Paid Vacations (12 to 20 days) + Fixed Days off a Week + *New Year’s Holiday.
*New Year’s Holiday: 12/28-1/3 (7 days)

《Benefits/Treatments》
● Salary raise (twice a year) - based on your performance & the company’s evaluation system
● Bonus (twice a year) - based on your performance & the company’s evaluation system
● Full payment of transportation expenses
● "Rent Allowance" program ※A monthly housing allowance of up to 30,000 yen is provided if one meets the predetermined conditions
● Social insurance
　・Health insurance: Yes
　・Employee pension: Yes
　・Employment insurance: Yes
　・Worker's accident compensation insurance: Yes
● Devices such as PCs and mobile phones, office equipment, etc., will be provided as needed.
● Overseas airline ticket agency service and support
● Ability to take vacations for 5+ consecutive days
● New Year’s Holiday
● Paid Leave (statutory paid leave, special paid leave)
● Condolence Leave
● Maternity and Childcare Leave
● English Study Support System (subject to availability)
● Health Checkup (once a year)
● Marriage Gift Money
● Referral Hiring Allowance
● Free participation in dinner parties (generally held once every three months)
● Discounts available for beauty salons of affiliated companies
● No smoking in the office
※ For successful applicants, the first 6 months of employment will be set as a trial period during which a new 1-month employment contract will be signed every month. Upon completion of the 6-month trial period (if both parties are in agreement), we will promote you to a permanent position. ※Depending on your monthly performance we will consider the possibility of promoting you to a permanent position earlier than 6 months.

Learn more:
Corporate website:：https://jstyle.yume-kana.com/

Service site: https://ryugaku.yume-kana.com/

Quality Management 留学・ワーホリに特化させた事前学習の【講師の育成管理】

英語講師・授業の評価、生徒からのフィードバックの分析。
英語学習に取り組む生徒に寄り添い、留学に向けた英語力UPのサポート。
英語講師と生徒のサポートとして、オリエンテーション、連絡などを担当。

詳細:
先生の質の担保や学生のモチベーション管理を行っていただきます。夢カナEnglishの英語講師は、ワーキングホリデーで海外へ渡航する生徒が、最短で希望の職種に就くことができるよう質の高い授業を提供します。それぞれの先生がそういった授業を行えているかどうかを、実際に授業に同席して分析・改善するのが主な業務です。また、生徒が海外生活に必要な英語スキルを伸ばすためには、本人のモチベーション維持も欠かせません。生徒の授業参加率やホームワークの達成状況などを把握し、必要に応じて生徒や先生へ改善を促します。間違っていることを間違っていると平等な視点を持って、はっきりと言える人が向いています。

《主な業務》
● 先生と生徒、先生と他部署とのコミュニケーション
● レッスンの質のチェック（授業が時間通りに開始・終了されているか、生徒のフィードバック/コメントなど）
● 生徒の連絡窓口・サポート：メッセージのやり取り（LINE）
● レッスン予約サイトの管理、講師のスケジュール管理、生徒と講師の欠席管理
● 生徒へのオリエンテーション実施
● 生徒の出席率、レベルアップのスピード、満足度に関するデータの分析
● 英語学習の申し込みと生徒のアカウントの管理
● 契約変更（延長、中断、休会）の手続き

月給： 25万円 以上
※固定残業（15時間分）を含む
※超過分は別途支給します

《求める人材》
● 日本語JLPTN1（流暢）またはネイティブレベル。
● PCスキル (Google Drive, Microsoft Office, etc.)
● 英語力: 目安として下記いずれかのレベルの方は優遇します
└TOEIC（800点以上）
└英検1級以上
└TOEFL iBT（72点以上）
└IELTS（7以上）
● 留学等、海外での滞在経験(6ヶ月以上)
※応募の際は、上記のスキルを明記してください。
上記に準ずるスキルをお持ちの方はお知らせください。

《優遇する経験・スキル》
● PCスキル
● 接客スキル・実務経験
● 英語圏の大学卒業者
● TOEICなど英語に関する資格講座の経験

《こんな方は特に歓迎》
● 声に覇気がある(自信がある) 方
● 自分の意見をはっきりと伝えられる方
● コミュニケーション能力に自信のある方
● お客様の夢・目標をサポートしたい方
● 「夢カナ留学」の想いに共感できる方
● グローバルな環境で自分を成長させたい方
● チームワークを大切にできる方

《勤務時間・曜日》
週休二日制
シフト制: 9:30-18:30 (1時間お昼休み)
残業: 15 時間の見込み残業込み
※残業は月平均8時間以内です。

《休暇・休日:
1年目：年間計130日⇒ 特別有給休暇（11日)＋通常の有給休暇（10日)+年間の固定公休日＋年末年始休暇;
2年目：年間計134日⇒特別有給休暇（14日）＋通常の有給休暇（11日)+年間の固定公休日＋年末年始休暇;
3年目以降：年間合計137～145日⇒特別有給休暇（16日）＋通常の有給休暇（12～20日）+年間の固定公休日＋年末年始休暇。

《勤務地》
本社（東京都新宿区新宿6-27-30　新宿イーストサイドスクエア11階）
支社（東京都 新宿区 新宿6-29-8　新宿福智ビル4階）

《アクセス:
東新宿駅：
①東京メトロ副都心線
②都営大江戸線
出口：A３より徒歩1分
新宿三丁目：
①東京メトロ丸の内線
②東京メトロ副都心線
③都営新宿線
出口：E1より徒歩７分

《待遇・福利厚生》
● 昇給（年2回）・・・業績・会社評価制度による
● 賞与（年2回）・・・業績・会社評価制度による
● 交通費全額支給
● 【住宅手当】所定の規定に該当する方につきましては毎月最大3万円の住宅手当が支給されます。
● 各種社会保険完備
● PC、OA機器等、必要に応じて支給
● 海外航空券手配サービス・サポート
● 5日以上の連続休暇取得可能
● 年末年始休暇
● 有給休暇（法定有給休暇、特別有給休暇）
● 慶弔休暇
● 産前産後休暇、育児休暇
● 英語学習支援制度（枠の空き状況次第）
● 健康診断（年1回）
● 結婚祝い金
● リファラル採用手当
● 参加自由のごはん会（3ヵ月に1回程度）
● 関係会社の美容院割引あり
● オフィス内禁煙

※入社当初より「契約社員」になります。契約期間は１カ月となり、パフォーマンスが良ければ、新規で１カ月間の契約を結びなおす形となります。新規で6回契約社員として締結したのち、双方の合意がある場合、正社員登用させていただきます。(ご活躍により、6ヶ月より早いタイミングでの正社員登用も検討いたします)

GPlusMedia Inc. will handle the document screening and initial interviews for the applicants on behalf of the company.
Please note that you will be receiving contact from GPlusMedia when passing the initial screening.

株式会社GplusMediaがこの求人の応募者の書類選考・一次面談を代行で行います。
採用代行により、応募者は株式会社GPlusMediaから連絡を受ける可能性があります。
この点について了解し、同意の上で応募をお願い致します。