CUSTOMER SERVICE REPRESENTATIVE
Company Overview: Global start-up consulting company focused on overseas clients doing
business in Japan. Well-funded and has a growing list of clients, mostly from Asia but
mainly dealing with Chinese-speaking business owners.
• Investment Management and Consulting
• Data Analysts and Market Research
• Real Estate Consulting
• Medical Services Consultation
• Client Hosting
Responsibilities: You will be working directly with the Project Team Leader on current
projects and will report directly to the Office Manager and President. You will be reaching
out to various organizations in Japan and APAC.
You will be working with the business support team providing client support in 4 areas:
Market research, real estate, medical care, and client hosting.
Market Research: You will provide comprehensive research and step-by-step guidance in
forming a viable business venture.
Real Estate: You will research properties that fit your client's specifications. You will also
contact rental agencies in Japan and relay that information to your clients.
Medical Care: You will provide customized consultations, along with all the requisite
translation work. You will research the best specialist/hospital for various medical
procedures depending on the client's request.
Client Hosting: You will manage all reservations, transport, and translation associated with
the client’s trip, in addition to other professional services.
• Has solid business, hospitality and/or customer service experience dealing with
• Must be bilingual:
o Native level Japanese with business-level English (or)
o Native English with business-level Japanese (or)
o Native level Chinese with business-level Japanese or English
• Interested to work in a diverse, multi-cultural work environment.
• Must have a Japanese Driver’s License and be willing to drive on occasion.
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