求人情報検索

PC Support in Tokyo

会社
ON SITE SUPPORT SERVICES TOKYO
求人ID
135227
勤務地
東京都
掲載日
2019年11月12日
業種
IT / ハイテク
職種
ITコンサルタント
雇用形態
契約社員 / 中途・役職なし
給料
月給 25万円 ~ 40万円
  • 相談可

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 中級(日常会話レベル)
  • 現在日本在住の方に限ります

説明

Onsite Support

Expert in an IT OSS team. OSS provides local support for all local IT services. Support includes handling of user incidents, PC refresh, migration and new PC deployments.

Key areas of responsibilities

1. Conduct support operations on day-to-day basis
2. In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks.


Prerequisites
• Strong service mindset
• Strong business understanding
• Good understanding of IT Service Management processes and practices
• Understands users and support Windows in English and Japanese (minimum: high N3 or low N2 level), combined with adequate written and spoken English language capabilities.


Competence profile
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively


The OSS Team is responsible for doing the following tasks:

• Incident resolution when local presence is required
• New PC deployment and stock management
• Spare Management and Loan Devices
• Local Applications Support
• Printer support (only on the PC, the printer intself is serviced by a different vendor)
• PC Refresh and Inventory update
• Hands and eyes support for remote engineer on Servers, swiches, routers.



• No overtime is expected.
• The team will support each other to help new OSS get up to speed and solve any difficult incidents.
• Freelancers are also welcome

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

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