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Hotel Front Desk Team - Manager & Associates (FT/PT)(期限切れ)

Wayfarer

Wayfarer

求人ID
134884
勤務地
京都府 Kyoto
掲載日
2019年11月5日
業種
旅行 / 観光 / ホスピタリティ
職種
ホテル・リゾートマネージメント
雇用形態
正社員 / 中途・役職あり(管理職)
給料
月給 20万円
  • 相談可

応募条件

  • 中国語: 中級(日常会話レベル)
  • 英語: 流暢
  • 日本語: 中級(日常会話レベル)
  • 現在日本在住の方に限ります
  • OTA & Airbnb Experience
  • Cloud Software (Google Drive, Dropbox, OneDrive)
  • ビザのスポンサーが可能

説明

We are looking for a Hotel Front Desk Manager and Customer Service Associates team to join our exciting and fast-growing hotel group. Based in our Wayfarer Hotel Kyoto Shijo Hotel, you will have the important responsibility of managing the guest experience and operations. Most importantly, we will provide you with significant growth opportunities that will push you to be your best.

Hotel Front Desk Manager - base salary negotiable and we can assist with your rent or utilities. There is an opportunity for additional bonus incentive linked to hotel profitability.

Full-Time Customer Service Associates - base salary of at least JPY200,000 negotiable

Part-Time Customer Service Associates - hourly salary of JPY1,300 or more depending on experience. Opportunity for full-time.

Your compensation will increase if you can take on expanded roles and initiatives to improve hotel operations and profitability.

RESPONSIBILITIES - MANAGER

Reporting to the General Manager and Chief Executive Officer, your duties will include, without limitation:

• Continually focusing on achieving hotel profitability
• Hotel marketing and sales efforts.
• Maintain Wayfarer brand values and standards
• Maintain good relations with our employees, business partners and owners
• Responsible for leading the team for effectiveness and efficiency of our product and services
• Build a good relationship with the local business community and authorities
• Create a positive team-orientated environment which focuses on the guest
• Provide regular information and status reports back to all stakeholders

RESPONSIBILITIES - ASSOCIATES

Reporting to the Front Desk Manager and General Manager, your duties will include, without limitation:

• Assisting guests with check-in, check-out and additional requests
• Guest communications both directly and across booking & social media platforms
• Adjusting room pricing based on instructions from managers
• Monitoring housekeeping for guest rooms
• Inventory & restocking
• Maintain Wayfarer brand values and standards
• Maintain service consistency and facilities cleanliness in communication with housekeepers


WHAT WE LOOK FOR

• Experience in hospitality is a plus.
• Must be fluent in English.
• Skills in Chinese and Japanese will be looked upon highly favorably.
• Strong interpersonal skills and a team player.

If you believe you are the one we are seeking, please send your resume by applying below, giving full details of qualifications, experience, recent photo as well as current and expected salary in your COVER LETTER. We regret that only short-listed candidates will be notified.

Wayfarer Group is a newly established provider of accommodations for the global and free-minded traveler. We manage a portfolio of properties that combine the space, comfort, technology, and value.

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

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