Job Search

【日本語・英語】免税手続きカウンタースタッフ 【JP・EN】 Tax Exemption Counter Staff 中国語・韓国語も話せる方大歓迎 (expired)

Job ID
港区、渋谷区、中央区, Tokyo, Japan
Post date
Nov 13, 2023
Service Industry
Other Service Related
Work Type
Temp (Dispatch) / Experienced (Non-Manager)
¥1,600 ~ ¥1,650 / Hour


  • English: Business level (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • 日本で、物品販売やホテル・レストラン等での接客業、サービス業の経験者
  • PCを使った業務経験
  • 短時間で多くの作業に対応ができる事務処理能力がある方
  • 日本語・英語の他、中国語または韓国語の3か国語ができる方大歓迎
  • Visa sponsorship available


【勤務地】 東京都 (銀座、渋谷、表参道、お台場)
【雇用条件】 派遣社員 (フルタイム)

・ PCを使った業務経験 (Microsoft Officeや顧客管理システムなどのソフトウェアの利用経験)


- 外国や様々な文化への理解があり柔軟に対応できる
- スピード感のある環境で働いた経験があり、正確性を保ちながら事業を進めるためにスピードを重視できる
- テクノロジーや新しい分野に興味がある方
- ポジティブ思考であり、新しいことにチャレンジすることを前向きに捉えられる


・自社システムでの免税申請内容の承認、還付手続きの実施 (一般加盟店または潜在加盟店)

早番・遅番 勤務先施設の営業時間により異なる。

都港区 ※早番と遅番で実働時間が異なります。

渋谷区 ※早番と遅番で実働時間が異なります。



¥1,600 ~ 1,650 / 時    ※交通費別途支給


【選考方法】 オンライン面談実施(WEBカメラ必須)

[Work location]
Tokyo (Ginza, Shibuya, Omotesando, Odaiba)

[Employment conditions]
Dispatch employee (full time)

[Skills required]
・English: Business intermediate level or above (able to explain tax exemptions and answer questions in English, and provide guidance on PC operations, etc.)
 *Experience using English in business situations (service, customer service, etc.)
・Japanese: Business intermediate level or above
 *Able to explain tax exemption, answer questions, provide guidance on PC operation, etc., and understand in-house manuals in Japanese)
・Experience in product sales, customer service at hotels, restaurants, etc. within Japan.
・Work experience using a PC (experience using software such as Microsoft Office or customer management system)
・Those with administrative skills who can handle many tasks in a short period of time
・People who know basic operation for smartphone (iphones and Android devices), tablet devices, PCs, etc., and who have general IT literacy.
 *we provide operational support for guests' tax exemption procedures.

Preferably have the following:
・Can speak three languages: Japanese, English, and Chinese or Korean.
・Experience and knowledge of tax exemption procedures is a plus

[Desired Personality]
・Able to respond in a bright and courteous manner
・Has an understanding of foreign countries and various cultures and can respond flexibly.
・Have experience working in a fast-paced environment and can emphasize speed in order to proceed with business while maintaining accuracy.
・Those who are interested in technology and new fields
・Have a positive mindset and are willing to take on new challenges

[Job details]
At the tax-free counter in a commercial facility in Tokyo popular with inbound tourists,
Using Japanese and English, you will be in charge of customer support, mainly providing support for tax-free purchases. Even if you don't have knowledge about tax exemption, don't worry because we provide training.

・Tax exemption procedures for customers who wish to receive tax exemption and support related to the procedures
・Approval of tax exemption application details and implementation of refund procedures using in-house system (general member store or potential member store)
・Support and explanation regarding downloading and operating the tax exemption application
・Packaging of some duty-free items
・Information inside the facility
・Response when complaints occur, etc.

【Working hours】
Early shifts/late shifts: Work hours varies depending on the facility where you work.

Minato Ward *Actual working hours differ between early and late shifts.
10:45-20:00 (75 minutes break, 8 hours of actual work), late shift 12:00-20:00 (1 hour break, 7 hours of actual work)
*Late shifts on Saturdays, Sundays, and holidays are 12:00-21:00 (1 hour break, 8 hours actual work).    
*Since business hours differ on weekdays and on Saturdays, Sundays, and holidays, actual working hours for late shifts will differ.
*Shift times may change.

Shibuya Ward *Actual working hours differ between early and late shifts.
Early shift 10:45-19:45 (1 hour break, 8 hours actual work), late shift 13:00-20:00 (1 hour break, 7 hours actual work)

Chuo Ward
Example of work: Early shift 10:45-19:45 (1 hour break, 8 hours actual work), late shift 13:00-21:00 (1 hour break, 8 hours actual work)

【Rest Days】
8 days off per week (2 days off per week) *For full-time workers
(In addition, you can also consult if you would like to work 3 or 4 days a week.)

¥1,600 ~ 1,650 / hour *Transportation expenses will be paid separately

Fully equipped with various insurances (registered as required by law)

[Selection method] Online interview (web camera required)

Last modified on December 14, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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