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【Osaka】Customer Service for a JP Proxy Shopping Service - Help fellow nerds get Anime / Otaku / Kawaii merch -



Job ID
大阪市中央区, Osaka, Japan
Post date
Jul 1, 2024
Export / Import, International Related Business
Work Type
Full Time / Experienced (Non-Manager)
Remote work
¥220,000 / Month
  • Negotiable


  • English: Native level
  • Japanese: Business level
  • Must currently reside in Japan
  • Visa sponsorship available


【About Us】

DEJAPAN (ディージャパン) is a proxy shopping service offered by JABLE (ジェイブル) Corporation.
We handle every step of the process: purchasing products sought by overseas users interested in Japanese items, followed by receiving, inspecting, packing, and shipping them to their destinations.

We provide a one-stop service that solves the problems of language, payment, delivery, and customer support for customers from abroad who want access to Japanese products without having to understand Japanese or visit Japan.

Some of our most frequently ordered items include "otaku" and "kawaii" goods like anime figures, trading cards, and plush dolls, as well as fashion goods like second hand luxury brand items and lolita clothing!

If you're passionate about spreading Japanese culture and merchandise around the world, this is the place for you!! We hope you’ll join our company and help us grow!


【Job Responsibilities】

Your responsibilities will include:
 ● Responding to customer inquiries via email and direct message (DM) in English
 ● Solving order issues with other teams and/or the seller in Japanese
 ● Processing claims with shipping companies (ex. parcel damage, loss)
 ● Performing tasks related to site management and service flow
 ● Handling payment operations, such as issuing invoice and managing transactions
 ● Creating periodic contents including social media posts, blog articles, and/or newsletters
 ● Collaborating with other team members to execute promotional strategies and campaigns


【Job Requirements】

 ● English: Native level
 ● Japanese: Business level (approximately N2 or above)
 ● PC skills: Basic operations (typing, Word, Excel, GSuite, etc.)
 ● Must be able to commute to our office in Osaka
 ● Must be able to start in July or August of 2024

【Desirable/Beneficial Skills】

 ● Previous experience in customer service
 ● Experience in e-commerce or logistics industry
 ● Strong communication skills, including fluency in both English and Japanese
 ● Critical thinking, logical reasoning, and problem-solving skills
 ● Ability to multitask and prioritize tasks effectively
 ● Attention to detail and accuracy


【Employment Details】

 ● Employment Type: Permanent employee (Full Time) *Converted after completing 6 months of employment
 ● Working Hours: 9:00 AM to 6:00 PM *Flextime system available after probationary period
 ● Lunch Break: 1 hour
 ● Average Overtime: Less than 10 hours per month

【Available Positions】

① Weekdays only (Monday-Friday)
 ● Monthly Salary: 220,000 JPY or more *Determined based on previous experience and ability
 ● Remote work is not available for this position

② 2-3 Weekdays + Weekends/Holidays
 ● Monthly Salary: 240,000 JPY or more *Determined based on previous experience and ability
 ● Weekdays only during the probationary period due to training
 ● Mandatory remote work for weekend and holiday shifts
 ● Compensatory days off are provided for holiday shifts

【Probationary Period】

 ● 2 months
 ● Salary during the probationary period is 85% of the full monthly salary
 ● No social insurance during the probationary period

【Benefits & Welfare】

 ● Transportation expenses: Up to 25,000 JPY per month
 ● Full social insurance (after the probationary period)
 ● Holidays: Over 120 annual holidays
 ● Paid Time Off: 10 days per year, granted after 6 months of employment
 ● Possible salary increase (once a year, based on internal evaluation)
 ● Year-end bonus available
 ● Annual paid leave (based on Japanese labor law standards)
 ● Overtime pay
 ● Work visa sponsorship available
 ● Relocation assistance available


【How to Apply?】

Please indicate which position you are applying to and submit the following documents:
 ● Japanese Resume (履歴書) with a chest-up photo attached
 ● Japanese CV (職務経歴書)
 ● English Cover Letter

【Selection Process】

 ① Document screening (履歴書, 職務経歴書, English Cover Letter)
 ② In-person or online interview - approximately 20 minutes
 ③ In-person interview - approximately 75 minutes (including exam)
 ④ Job offer/Onboarding

Although the DEJAPAN team speaks and understands English fluently, JABLE’s upper management team is not fluent in English. To ensure clear communication and understanding for all parties, all hiring communications will be conducted in Japanese.


【Workplace Location】
Chuo Ward, Osaka

 ● About a 4-minute walk from Tanimachi Kyuchome Station on the Osaka Metro
 ● About a 7-minute walk from Osaka Uehommachi Station on the Kintetsu

Last modified on July 7, 2024

The above information is a public job ad. This job ad is neither an offer nor a contract.

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