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Customer Service Assistant in Fukuoka for Real Estate (English) (expired)

Village House Management Co., Ltd.

Village House Management Co., Ltd.

Job ID
150422
Location
Tenjin, Fukuoka, Japan
Post date
Oct 13, 2023
Industry
Real Estate
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Entry Level
Salary
¥3.4M ~ ¥3.9M / Year

Requirements

  • English: Native level
  • Japanese: Business level
  • Must currently reside in Japan
  • Ability to communicate with coworkers in Japanese (JLPT N2 level or above)
  • Visa sponsorship available

Description

Customer Service Assistant in Fukuoka for Real Estate

Job Specs:
• Full-time employee (trial period: 3 months)
• Working hours: 09:00-18:00
• Holidays / Vacation: 2 days off per week (120 Days off per Year), 5-day weekly shift system including weekends and national holidays
• Annual income: ¥3,360,000 ~ ¥3,900,000 (Roughly ¥280,000 ~ ¥325,000 per month)
• Bonus: Once a year after being appointed as a regular employee (Dependent on Performance)
• Social Insurance: Health Insurance, Employee Pension, Unemployment Insurance, Worker's Accident Insurance
• Work place: Tenjin, Fukuoka
Visa Support is offered

About the role:
Your primary responsibility will be to work as a part of our English Customer Service Team to answer English inquiries from both new customers as well as existing tenants. Although tenants will be English-speaking, you must be able to communicate with coworkers in Japanese efficiently.
• Answer emails, phone inquiries, and social media inquiries from new customers related to moving into our apartments
• Assist new customers in scheduling apartment viewings and assist in the handling of new customers’ application process
• Answer tenant inquiries related to apartment lease contracts
• Log repair and living-related inquiries of existing tenants and help to resolve the issues
• Help handle contract cancellations with existing tenants
• Assist in checking the application submissions
• Other ad hoc tasks including but not limited to Japanese-to-English translation requests

Customer Service Assistant Requirements:
• Bachelor’s degree in business or a related field preferred
• 1+ years of work experience in an office environment, preferably in a function related to real estate or contracts with customer service experience
• Fluent in English and Business-Level Japanese or above (JLPT N2+)
• May be required to provide transcript and recommendations upon request

About Village House:
Fortress Investment Group is a leading global investment manager with over $42 billion of assets under management and one of the most active real estate investors in Japan. In 2017, Fortress acquired a large portfolio of residential assets throughout Japan from the Ministry of Health & Welfare’s Japan Organization for Employment of the Elderly, Persons with Disabilities and Job Seekers (“JEED”) and have created a company around this portfolio called “Village House”. Village House is managed by an asset management platform which Fortress set up called Village House Management Co., Ltd. Village House consists of 1,149 properties with over 106,000 apartment units throughout Japan. Village House is one of the largest private residential landlords in Japan and this will be a unique opportunity to be involved in the opportunity to grow Village House into a large provider of affordable housing to Japanese and foreign residents throughout Japan using the resources of a leading private equity firm.

Why Work for Us:

At Village House, we foster an inclusive, supportive, fun yet challenging team environment. We value and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of Real Estate in Japan.

• Great Company Culture: We have a warm and welcoming environment where our employees feel like a part of the team.
• Work that Stays at Work: We offer a great work/life balance.
• No Corporate Nonsense: At Village House, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient autonomous teams to learn from each other.
• Growth: We offer opportunities within our company to nurture your talents and grow together.

オペレーション本部 WEBマーケティングチーム
「不動産サービス カスタマーアシスタント」

仕事内容
賃貸マンション「ビレッジハウス」の新規顧客と既存入居者の両方からの英語の問い合わせ対応やサポート

・入居に関する新規顧客からのメール・電話・SNSの対応
・物件内見のスケジュール調整
・賃貸契約に関する対応・申込の対応
・既存入居者様からの修繕・生活関連の問い合わせの対応
・家賃収納・督促に関する問い合わせの対応
・解約に関する問い合わせの対応
※チーム内・社内間では日本語でコミュニケーションを取る必要があります

必要な業務経験
(語学力) 日本語:ビジネスレベル (JLPT N2同等レベル以上)、英語:母国語レベル
(PCスキル) Excel、Wordがある程度使いこなせる方 ビジネスメールに慣れている方
(その他) 日本の企業で1年以上勤務経験がある方

雇用・勤務形態
・正社員 雇用 (試用期間:3ヶ月)

年収 336 ~ 390万円
・年俸制(想定月収 28万円 ~ 32.5万円)
・月収のうち固定残業代52,370円 ~ 60,786円
・上記に賞与(実績による)が加わる

勤務時間:09:00-18:00
・週休2日 シフト制、土日祝日の出勤を含みます。

勤務地:福岡県 福岡市 「天神駅」より徒歩5分

福利厚生
・各種社会保険 完備
(雇用保険、労災保険、健康保険、厚生年金保険)
・ビザスポンサーシップ あり

部門の組織構成等
【オペレーション本部 WEBマーケティングチーム】
社員14名(うち男性社員3名、女性社員11名) 派遣スタッフ9名 計23名

アピールポイント
設立7年目と業歴の浅い会社ながら、全国で約1,000物件の住宅を管理、運営する事業規模の会社。
裁量性・自由度が高くフラットな社風のなかで、全従業員がベンチャー志向を持ち、ビレッジハウスを全国でも有数のブランドに成長させるべく、一丸となって業務に邁進しています。
社歴や学歴に左右されず、完全実力主義でやる気と適正次第で要職への早期抜擢が実現可能な社風です。

皆様からのご応募お待ちしております!

Last modified on November 7, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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