Front Office Manager

Hokkaido Alpine Resorts Management 合同会社 (Chatrium Niseko Japan)

Company

Hokkaido Alpine Resorts Management 合同会社 (Chatrium Niseko Japan)

Job ID

150142

Location

Kutchan-cho, Hokkaido, Japan

Post date

Sep 12, 2023

Industry

Tourism / Travel / Hospitality

Function

Hotel / Resort Management

Work Type

Full Time / Manager (Manager/Supervisor of Staff)

Salary

¥400,000 ~ ¥500,000 / Month

• Negotiable

Duties:

・Plan and implement training plans for all Front Office employees.
・Conduct regular Team Member training and monitor its success.
・This will involve training in both IT systems and guest-service procedures.
・Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations:

・Supervise the functioning of all departmental employees, facilities, sales, and costs to ensure maximum departmental profit.
・Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
・Remain accountable for all elements of the department's operations.
・Ensure that all Standard Operating Procedures are followed by training all staff and monitoring their performance. Continue to capture best current practices in new LSOPs relating to front office operations.
・Drive the implementation of all sales and promotional programs of the hotel.
・Take personal responsibility for driving Upselling within the property.
・Monitor daily arrivals and actions as appropriate for any VIP or special request.
・Where necessary, liaison with housekeeping, room service, and guest relations to complete the activity.
・Develop and maintain a motivational working environment within the department.
・Provide coaching, counseling, support, and guidance to the Team Members as required.
・Ensure Team Members are up-to-date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.
・Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job orders or housekeeping cleaning requests, and monitor the results.

Other Benefits and Compensation:

- 5 days of work per week
- 113 days per year day off/holiday
- Health insurance, pension insurance
- Subsidized accommodation
- Winter Season Ski Lift pass
- Complimentary Shuttle Service between staff accommodation and hotel.

Please apply today!