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Game Customer Support Staff (English or Chinese)

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

Job ID
Shinjuku, Tokyo
Post date
Feb 22, 2021
Translation / Interpretation
Translation / Localization
Work Type
Contract / Entry Level
¥1,200 / Hour


  • Japanese: Fluent
  • Must currently reside in Japan
  • Native level of English or Traditional Chinese
  • Have strong interest and familiarity with Japanese video games
  • Currently residing in the Kanto area (Tokyo, Yokohama, Saitama, Chiba)
  • Japanese skills fluent and above (相当N2~)
  • Valid work visa (students with work permit 28 h/week)


We are recruiting passionate online Gamers with excellent communication skills for our Customer Support Team!

As a part of Digital Hearts Customer Support, you can dedicate your game knowledge and expertise towards helping players, creating solutions for the latest issues and ensuring the highest quality experience for each player.

[Key responsibilities]
・Helping players with issues encountered during their play experience
・Review customers' (players') inquiries, using FAQs, and resolving them within the predetermined time-frame.
・Analyzing common issues and sharing them with team members to strengthen the framework for future cases.
・Working together as a team to meet the needs of each player.
・Creating the best experience possible for players by focusing on each player's unique situation.
・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
※Response to players’ inquiries will generally be through email and an online chat system.

[Hiring Process]
Document Screening→ Interview(Held in Japanese)→Unofficial Offer
※This entire process will take a minimum of 1 week

[Required skills]
・Experience and familiarity with gaming.
・Native English or Chinese (繫体字) speaker.
・Fluency in Japanese (JLPT N2 equivalent or higher).
・Excellent communication skills.
・Office software skills.
・Strong sense of responsibility and work ethic.
・Valid work visa

[Preferred skills]
・Working experience in Customer Support
・Interest in Japanese culture (games, manga, anime, etc).
・Writing and reading skills of Japanese (equivalent to JLPT N1)
・Ability to communicate through Japanese business emails.

[Work Location]
Tokyo City

[Working Hours]
Business days, 8 hrs work, 1 hr break (9:30 to 18:30 ) 

[Salary, Benefits]
Hourly Wage, from 1,200~ JPY/h. (full-time advancement available depending on experience and performance)
- Commuting expenses provided (up to 1,000 JPY per day, offsite assignments fully covered)

** This position requires work visa valid in Japan; Tourist/Temporary Visitor, Trainee, Instructor and those that are restricted to a specific activity are not eligible.
Please consult for more information.

We look forward to your application.

The above information is a public job ad. This job ad is neither an offer nor a contract.

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