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Lodging manager for sustainable farmhouse stay in Nagano

一般社団法人ちの観光まちづくり推進機構

一般社団法人ちの観光まちづくり推進機構

Job ID
139974
Location
茅野市, Nagano
Post date
Feb 2, 2021
Industry
Tourism / Travel / Hospitality
Function
Hotel / Resort Management
Work Type
Contract / Experienced (Non-Manager)
Salary
¥190,851 / Month
  • ・Bonus (twice a year/ depend on company profit) ・Rent-free living quarters (3DK) in a designated city-run apartment building are provided ・Commuting expenses are partly covered

Requirements

  • English: Business level
  • Japanese: Business level
  • Must currently reside in Japan
  • Regular Japanese Driving License
  • Must have a valid visa to work in Japan
  • Must be willing to relocate to Chino City

Description

Your main job will be to manage the Yamaura Stay farmhouses, our private lodging facilities produced by the up-and-coming Japanologist Alex Kerr.
When you are not running the farmhouses, you will be involved in our other products and services, such as our original activities and tours (Yamaura Adventures), local tourism promotion, and sales.

As a lodging manager, you will be responsible for the day-to-day administration of the accommodations. You will be in charge of planning and coordinating the hotel services, ensuring that operations run smoothly, managing the staff, organizing promotional campaigns with the marketing team, and coming up with new ideas to increase the guests’ satisfaction and improve the overall stay experience.

As the COVID-19 pandemic is still raging, our current guests are mainly Japanese. However, once international travel restarts, we expect to receive a good deal or reservations from foreigners as well. That is why we are looking for an internationally-minded person who can communicate smoothly with national and international visitors alike.

Your secondary responsibilities, which will be shared with other team members, include taking reservations, carrying out check-ins and check-outs, acting as a language facilitator during activities, conducting guide tours in English, and inbound promotion and sales.

MORE DETAILS ON THE JOB AND COMPANY

The position is for a contract employee, but we plan to hire you as a full-time worker after one year (if both parties agree).

Our company is a DMO (Destination Management Organization) for Chino City and surroundings. Our objective is to bring about the revitalization of the local community through tourism. We do it by connecting people (travelers and residents) through our original travel products, thus supporting the sustainable development of the region while instilling in the locals a sense of pride in the place they live in.
In this job, you will be required to work closely with the local people, who make up our cleaning staff, tour guide, food caterers.

*Chino Tabi is a private company but cooperates with the local administration. For the first year, you will be hired by Chino City as 地域おこし協力隊員 or 集落支援員 (which roughly translates as community-reactivating cooperator squad), and be assigned to our company in the position described above.

KEY RESPONSIBILITIES

Main Job:
・Plan, implement, and manage overall lodging daily operations
・Manage and keep track of hotel amenities
・Manage cleaning staff (including hiring and training new staff)
・Organize the maintenance of the facilities
・Prepare and manage schedules and shifts
・Plan and implement marketing campaigns with marketing teams
・Plan and organize hotel activities to drive sales
・Suggest and implement new ideas to improve guests’ satisfaction
・Build and maintain strong relationships with guests
・Build relationships with vendors

Secondary Job (shared with other colleagues):

・Take reservations
・Carry out check-in and check-out
・Provide tourist information to Japanese and foreign travelers (Japanese and English)
・Planning and sales of travel products (including original activities and tours)
・Act as language facilitators during activities (from Japanese to English and vice versa)
・Conduct guide tours in English
・Inbound sales and promotion

SKILLS

・Business level in both Japanese and English- written and spoken
・Regular Japanese driving license
・Computer literacy in Microsoft Office
・Good Customer service skills
・Good communication skills
・High level of organizational skills
・Internationally minded

EXPERIENCE
Minimum 1 year of work experience in tourism, hospitality, or similar industry preferred but not essential.

The above information is a public job ad. This job ad is neither an offer nor a contract.

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