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Team Coordinator, Player Support (expired)

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Job ID
139695
Location
Chiyoda, Tokyo
Post date
Jan 15, 2021
Industry
Translation / Interpretation
Function
Other
Work Type
Contract / Experienced (Non-Manager)
Salary
¥380,000 ~ ¥380,000 / Month

Requirements

  • Japanese: Fluent
  • English: Business level
  • Must currently reside in Japan
  • Customer Support experience (Need knowledge of KPIs, training/coaching experience )
  • You are a gamer and passionate about games
  • Teamwork skills; position requires collaboration with different team members and colleagues
  • PC skills (Excel: Sum, VLOOKUP, PowerPoint: Creating PPT slides)

Description

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!
Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop various games.

Keywords now have an exciting opportunity for a Team Coordinator in Player Support team works for Supercell which is one of the top mobile game companies in the world.

■Job Description■
Team Coordinator will be responsible for supporting Supercell Customer Support team to ensure each agent is providing the best customer service and to improve player's experience for the assigned titles such as Clash Royale, Brawl Stars, Clash of Clans and Hay Day. We're expecting this role to work proactively and independently to optimize our customer support.


■Key Responsibilities■
-Research and analyze relevant information about the game to ensure Player's great experience
-Analyze and improve the workflow of Customer Support team
-Create and edit FAQ and templates
-Coach and mentor Customer Support agents
-Collaborate with Trainer and Data Analyst to interpret relevant data and create action plans
-Interact directly with Supercell to provide insight & player feedback from the Japanese market
-Become a gameplay and player experience expert by leveraging a global network of team coordinators
-Equip agents with the knowledge to provide excellent support to Supercell’s passionate and dedicated players in one of their(Supercell’s) most successful markets

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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