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Helpdesk/Desk top support/IT support - Famous IT Company (expired)

en world Japan

en world Japan

Job ID
Tokyo, Japan
Post date
Apr 3, 2020
Information Technology
Other IT, Internet, Telecommunication
Work Type
Temp (Dispatch) / Experienced (Non-Manager)
¥4.0M ~ ¥6.0M / Year
  • Negotiable


  • English: Conversational (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan


This role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global.

Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.


・Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices
・Implement file backups, and configure applications
・Own and drive issues to resolution including escalation to specialized resources within the broader IT organization
・Remain engaged on issues until resolution.

[Necessary skills/experiences]
・Over 2 years of Helpdesk/Desktop/IT support experience (Especially for Japanese users)
・Strong knowledge of computer hardware, including Dell workstations and laptops.
・Experience with Microsoft Windows (MacOS and iPhones beneficial)
・Extensive application support experience with Microsoft Office
・Team development experience

[Language Requirement]
English : Conversational Level
Japanese : Business Level

Last modified on May 5, 2020

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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