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eCommerce Specialist / Customer Service Representative (expired)



Job ID
Chuo-ku, Tokyo
Post date
May 13, 2019
Wholesale / Retail
B2C Sales (Consumer)
Work Type
Full Time / Entry Level
¥250,000 ~ ¥300,000 / Month
  • Negotiable


  • English: Fluent
  • Japanese: Business level
  • Chinese, Mandarin: Conversational
  • Must currently reside in Japan
  • Visa sponsorship available



ASU BRAND Co., Ltd is one of the most trusted luxury resale and consignment brands in Japan. Located in the heart of Tokyo with two featured boutique stores - 銀座ショーマ/ GINZA XIAOMA - in Ginza and Roppongi, we welcome Hermès lovers from all over the world with carefully curated collections of authentic, pre-owned and brand new Hermès handbags and accessories.

Accentuating the most sought-after Hermès items, we have accumulated a wide variety of Hermès Birkin and Kelly handbags in stock, plausibly the top collector in Japan. Meanwhile, we are known for providing luxury item owners the most competitive recycling prices, as well as the finest and most reliable services in luxury authentication and valuation by our top appraisers who possess 10 to 30 years of experience. As we are growing overseas customer base on social media and online retail platforms, we cordially invite you to join our vibrant, young team!


* Deliver outstanding customer services across multi-channel/ social media platforms by answering inquiries regarding products and services.

* Interact with our social media followers and KOLs.

* Manage bilingual content for product listings on multiple online retail platforms.

* Learn SEO specific to various retail platforms to enhance product visibility and accessibility.

* Assist with online purchases, processes orders, and prepare correspondence.

* Handle requests from overseas business partners.

* Act as a liaison between our company and overseas marketplaces.

* Tracks weekly volume of correspondence generated from online stores and social media platforms in order to adjust social strategies and enhance service quality.

* Develop new marketplaces for overseas business growth.

* Performs related work as apparent or assigned.


* English language proficiency and ability to communicate in Japanese or Mandarin a must.

* Prior experience with social media or online retail platforms preferred.

* Ability to communicate effectively with a wide variety of customers and business partners, in a timely and professional manner.

Please apply today!

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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