nVision Global Technology Solutions, Inc. is an Atlanta-based global organization that provides Freight Invoice Audit & Payment services as well as Transportation / Logistics Management Services and Solutions to worldwide customers. With locations around the world, our staff processes, validates the accuracy of and pays freight invoices from more than 190 countries in multiple currencies.
Our core services are related to freight invoices, loss and damage cargo claims, transportation spend analytics and associated benchmarking activities. In addition we provide technology and services solutions encompassing most supply chain activities. Our customers and regional and global in nature they manufacture and distribute their products to their customers all over the world. The nVision Global Team is a part of our customers back office and their transportation / logistics department.
We are a dynamic and growing business in search of highly motivated individuals. If you are searching for a career in a challenging work environment, nVision Global may have the perfect opportunity for you. We are currently interviewing individuals for Customer Solutions Manager in Asia.
The Customer Solutions Manager position is the primary relationship manager for all customers within their region. They are to build and maintain a strong and professional relationship with each customer and build a good rapport with their customers. They are also responsible for fostering improvement in relationships between customers and their assigned Customer Service Representatives.
Summary of Responsibilities:
Lead and support APAC Customer Service team and work with Global Customer Service
Manager and Region Customer Service Manager
Participate in customers’ conference calls scheduled with CSR to provide support and feedback on call quality and leadership
Act as project manager for complex customer issue resolution
Ensure customers receive timely and effective responses
Maintain contact with all assigned customers at minimum of once per month and ensuring customers are taken care of
Communicate and follow up on associate performance and quality measures
Analyze and recommend work process flow improvements
Act as first line of escalation for all assigned internal and external customers
Work with CSRs to review all Process Change Request documents
Identify and work with development team to define and create further automated solutions to reduce manual effort
Participate in Customer Implementation meetings and conference calls on new business
Assist Manager of Customer Solutions as required with all customer service projects and training sessions
Participate in all QBR’s performed for customers
Any other tasks as assigned by direct reporting manager
Qualifications for the position:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in transportation industry and freight bill processing desired
Experience within transportation, logistics, Supply Chain or accounting is beneficial but not required
Experience in office management or administrative experience desired
High school diploma or equivalent required
Bachelor’s degree preferred
Experience with Microsoft SQL desired
Experience with database tables and large datasets desired
Computer proficiency in MS Office applications
Strong attention to detail
Excellent written and oral communication skills
Ability to motivate staff, influence, creative problem solving and conflict resolution
Ability to manage individuals, their work and ensure resources are fully utilized
Works collaboratively within a team
Must be self-motivated and work well in a fast-paced environment
Work requires continual attention to detail
Effective multitasking ability, juggle multiple competing task and demands
Excellent People management and motivational skills
Experience-based knowledge of compliance and HR functions preferred
Strong verbal and written communication skills in English
Strong verbal and written communication skills in Mandarin
Strong verbal and written communication skills in Cantonese desired
Any other additional language skills such as Korean or Japanese or another language will be an added advantage
The above information is a public job ad. This job ad is neither an offer nor a contract.
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