BASIC REQUIREMENTS:
Japanese Level: Native level
English Level: Near Native.
Residence: Only accept resumes from people CURRENTLY living in Japan
Coverletter: Required
Visa Sponsorship: Not available
Criteria 1: ITILv3 - Foundation Certification or knowledge of ITSM processes.
Criteria 2: Experience of end user training / documentation.
Criteria 3: Experience of providing software support and installation services across a range of industry standard applications and operating systems
Criteria 4: Experience of providing network support services across Local and Wide-Area network environments.
Criteria 5: Knowledge of SLAs within end user services.
Essential Experience:
• Experience of working in a client facing environment providing support, preferably with executive level support experience.
• Proven enthusiasm to excel and exceed customer expectations.
Desirable Technical & Procedural Experience:
• Good understanding of incident management in an end user IT support environment.
• Experience of the build, imaging and configuration of standard desktop / laptop technology.
• Experience of providing hardware break-fix services across standard desktop / laptop environments, including printers.
• Experience with backups and data recovery
• Experience with mobile security, encryption, decryption, and Data Loss Prevention
• Experience of working in virtual teams.
• Experience as an onsite 2nd line and support technician.
• Knowledge of Window XP & Windows 7 and preferably, Windows servers
• Knowledge of RSA SecurID - VPN software and administration.
• Experience with Active Directory & Group Policy.
• Knowledge of Windows Deployment Service and scripting tools.
• Experience with asset management, procurement and disposal.
• Vendor management
Onsite Hardware & Support Technician
Essential laptop and desktop PC diagnosis and repair. Primarily but not limited to Dell, Lenovo, Toshiba and HP.
Desktop printer diagnosis and repair (primarily, but not restricted to HP, Lexmark and Kyocera)
First line ‘eyes’ to resolve Multi-Function Device (MFD) errors prior to visit by the 3rd party support partner.
With training, customer specific equipment, for example:
• Tablets, Smartphones (Apple, Android, & Windows)
Last modified on September 2, 2019
The above information is a public job ad. This job ad is neither an offer nor a contract.
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