Sales Administrator (Japan) (expired)

Curvature Japan G.K. - カーバチュア ジャパン合同会社

Company

Curvature Japan G.K. - カーバチュア ジャパン合同会社

Job ID

115034

Location

Tokyo, Japan

Post date

Oct 17, 2016

Industry

Information Technology

Function

Export / Import, International Related Business

Work Type

Full Time / Experienced (Non-Manager)

Salary

¥5.0M / Year

Curvature Tokyo branch is looking for candidates with a great work ethic to join the sales organization in the sales assistant role. This individual is responsible for providing sales support to senior sales staff, including phone support, deal coordination, problem resolution, and assistance in inventory procurement. The ideal candidate will have a polished, professional demeanor and excel in communicating with customers based in Japan, vendors and colleagues in a fast-paced environment. Sales assistants serve as liaisons between sales representatives and shipping, receiving, accounting and other internal departments. He or she must also be able to assist customers with invoicing, shipping or product return questions.

Duties and Responsibilities:
• Answering telephone in a responsive, energetic and professional manner.
• Prioritizing customer requests between those for the salesmen and those that need to be forwarded to another resource within the organization
• Providing, researching and communicating the tracking numbers for packages to customers
• Purchasing products (given general guidelines from salesmen) for specific deals.
• Processing sales transactions and following through on every related issue from the point of shipping to the final customer follow up on satisfaction.
• Assist customer with problem resolution for items not received, damaged items or items to be returned.
• Maintaining cursory knowledge of the company’s products and services
• Performs other related duties as required

Job Requirements:
• Ability to meet the needs of multiple customers with diverse requirements in a dynamic environment.
• Ability to work independently and with a team
• Tenacious problem solver
• Experience with Oracle is a plus.

Personal Qualities:
• Thrives in a fast-paced collaborative environment
• Ability to handle and resolve recurring problems
• Effective with time management and prioritization
• Flexible attitude and ability to adapt to changing priorities
• Strong organizational skills
• Enjoys working on teams
• Effective communication skills via face-to-face communication, email and phone

Professional Qualities and Experience:
• Diploma holders or equivalent with 2 years of sales support experiences.
• Fluent written and verbal communication skills in English & Japanese
• Proficient in Microsoft Office products including Word, Excel and Outlook