Technical Service Engineer (Japan) (expired)

Curvature Japan G.K. - カーバチュア ジャパン合同会社

Company

Curvature Japan G.K. - カーバチュア ジャパン合同会社

Job ID

115031

Location

Shinagawa, Tokyo, Japan

Post date

Oct 17, 2016

Industry

Information Technology

Function

Other IT, Internet, Telecommunication

Work Type

Full Time / Experienced (Non-Manager)

Salary

¥9.0M / Year

Curvature Japan branch is currently looking for Technical Service Engineer to be part of our Technical Assistance Center. If you are hardworking and talented individual interested in joining a dynamic, international, and fast growing company that is committed to providing extraordinary customer service we invite you to submit your resume for consideration.


Duties and Responsibilities:
• Capable of providing level 3 technical support for customers on Curvature’s NetSure maintenance program.
• Assist with network configuration, technical mentorship and technical part training.
• Troubleshoot, analyze technical issues.
• Interface with Technicians and Sales.

Job Requirements:
• Hands on experience of configuring and troubleshooting TCP/IP network equipment of Cisco brand.
• Very good understanding of Routing and Switching and fundamental knowledge of Firewall, Wireless and VOIP technologies.
• Very good understanding of Network planning and designing concepts
• Ability to troubleshoot hardware related issues with respect to Cisco and Juniper equipment’s.
• Ability to meet the needs of multiple customers with diverse requirements in a dynamic environment
• Willing to work on weekends
 
Personal Qualities:
• Thrives in a fast-paced collaborative environment
• Ability to handle and resolve recurring problems
• Effective with time management and prioritization
• Flexible attitude and ability to adapt to changing priorities
• Strong organizational skills
• Enjoys working on teams
• Effective communication skills via face-to-face communication, email and phone
• Self-starter, demonstrates initiative and commitment.

Professional Qualities and Experience:
• CCNP, CCNP certification strongly preferred
• Knowledge of Cisco Hardware a must, Juniper a plus
• Strong writing, typing and editing skills
• Good computer skills and experience with Microsoft applications (Word, Excel, Outlook)
• High level of patience, focus, and accountability
• Good written and verbal communication skills in English & Japanese