School ICT Help Desk (expired)

株式会社ビジネス・ブレークスルー

Company

株式会社ビジネス・ブレークスルー

Job ID

107800

Location

千代田区, Tokyo, Japan

Post date

Oct 6, 2015

Industry

Information Technology

Function

Other IT, Internet, Telecommunication

Work Type

Full Time / Student (Undergraduate/Graduate)

Salary

¥250,000 ~ ¥420,000 / Month

Under the supervision of the IT Systems Manager this position is responsible for providing first line technical software, hardware and network problem resolution in the environment of an International School.

specifically to International School staff, faculty and students. This position clearly communicates technical
solutions in a user‐friendly; professional manner while providing initial diagnostic and troubleshooting for end‐
user problems over the phone, online or in person


Strong familiarity with Personal Computer operation, support and troubleshooting  in a business, institutional or educational environment. Strong knowledge of Google Apps and Gmail. Strong Written and oral skills; the ability to effectively
communicate technical issues to end users in an understandable, patient and digestible manner.
Minimum 1 year experience in the troubleshooting or repair of Personal Computers in a business, institutional or educational setting required. High School diploma or GED required. Associates
Degree and/or equivalent computer industry certification strongly preferred.  

Ability to troubleshoot PC technical and software problems, follow detailed and technical
instructions and to work with end users to resolve problems via telephone, on‐line or in person in
an IT Help Desk environment. Ability to read and understand troubleshooting manuals and texts.
Able to develop and maintain professional relationships with employees, co‐workers and
students. Excellent customer service, time management, organization and documentation skills
with the ability to multi‐task in a fast‐paced environment. Fluency in the English language is
required.