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Customer Support(English) (expired)

株式会社FROM JAPAN

株式会社FROM JAPAN

Job ID
137467
Location
中央区, Tokyo, Japan
Post date
May 8, 2020
Industry
Internet
Function
Other Localization, Translation, Interpreting
Work Type
Contract / Experienced (Non-Manager)
Remote work
Available
Salary
¥2.5M ~ ¥3.0M / Year

Requirements

  • English: Business level (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • Visa sponsorship available

Description

With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for native English speakers with Japanese ability to join our international customer support team with staff members from different European and Asian countries. Working visa sponsorship will be provided if necessary!

Requirements skills:
English and Japanese
*Applicants that can also speak Spanish and/or French are preferred
*Japanese applicants with business English level are also welcome
・ English comprehension and composition skills
・ Experience in an office environment and/or customer service is preferred
・ Experience as manager/leader is preferred

Job description:
・ Answering customer inquiries via email and telephone (English)
・ Communication with other departments within our company (Japanese)

Working hours:
・5 days a week, 9:00 – 18:00 (1 hour break incl.), work on weekens required
・Weekly shift including weekends and holidays
*Telework during weekends and holidays is available after training period

Location:
・5 min. walk from Kayabacho Station or Hacchobori Station

Other information:
・ Health and pension insurances
・ Working visa sponsorship
・ Transportation (up to 30,000 yen/month)
・5 days/week shift
* Work on weekends is required
* Partial attendance may be required during long-term holidays
・ Annual paid holidays (after the first 6 months)
・ No office dress code
・ Free lunch time
・ Banquets and events (sponsored by the company)

Salary:
1,300 yen/hour for those who speak 2 languages
1,400 yen/hour for those who speak 3 languages

(English/Japanese/French/Spanish)

Employment Type:
・ Full time part-time employee (including full support for working visa application)
* Promotion available depending on performance and skills.




世界で190カ国を越えるお客様がご利用!国境を超えて日本製品をお届けする通販サイトを運営しています。
業績好調のため、英語が母国語で日本語も堪能な方を事務職で募集いたします。
当部署は現在ヨーロッパ、アジア合わせて6ヵ国もの外国人スタッフが在籍しており、外国人の方にとって馴染みやすい環境で働いていただけます。
必要があれば、就労ビザの取得、更新手続きも当社の完全サポートで行います。

【応募資格】
・日本語と英語がビジネスレベル以上必須
・スペイン語、フランス語もできる方は歓迎
・英語能力がビジネス以上の日本人の方もOK

【仕事内容】
・日本の商品をネット通販したお客様からの英語の問い合わせ(メール、電話等)対応
・社内連絡(日本語)

【勤務時間・勤務地】
・完全週休2日制、9時~18時(休憩1時間)
 ※シフト制、土日祝出勤必要あり
・東京メトロ 茅場町駅より徒歩5分
     八丁堀駅より徒歩5分
・研修期間終了後は土日祝のみリモートワーク可能

【待遇】
・社会保険完備
・就労ビザの完全サポート(費用は当社負担、申請も行います。)
・完全週休2日制(シフト制)
 ※シフトにより土日出勤あり
 ※大型連休は一部出勤をお願いする可能性があります
・年次有給休暇(6ヶ月後に法定付与)
・交通費規定支給(月額30,000円迄)
・服装・髪型自由
・ランチ時間自由
・部署飲み会などイベント豊富(全額会社負担)

【年収】
250万円 〜 300万円(時給:1300円~)

【雇用形態】
フルタイムパート ※当社がビザの申請手続きを行います。
能力により、契約社員・正社員への登用あり。

Last modified on June 9, 2020

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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