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English Customer Support 【Business Level Japanese】 Visa Support Included!



Job ID
中央区, Tokyo, Japan
Post date
Jun 14, 2024
Other Localization, Translation, Interpreting
Work Type
Full Time / Experienced (Non-Manager)
Remote work
¥260,000 ~ ¥320,000 / Month


  • English: Native level (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • Visa sponsorship available


Four days per week are able to be worked remotely in this position.
Full visa renewal support is also provided.
Why don’t you work with us in a secure working environment?

We provide proxy shopping services for Japanese items for customers from more than 190 countries around the world.
In order to meet the growing needs of our customers, we are looking for customer support staff whose native language is English and business level Japanese or above.
Our department currently consists of 21 staff members from 14 different countries, making it a comfortable environment for non-Japanese workers.

Required skills:
・English native level (near-native level ok)
・Japanese business level (N2+)
・English comprehension and composition skills
・Experience working in an office environment

Preferred skills:
・Experience in customer service
・Experience working in Japan

Job description:
・ Answering customer inquiries via email and telephone (English)
・ Communication with other departments within our company (Japanese)
・ Translation work

Working hours:
・5 days a week, 9:00 – 18:00 (1 hour break incl.), work on weekends required
・Weekly shift including weekends and holidays
*Commute to the office is required once a week on Tuesdays only after training period
Telework on other days of the week

・5 min. walk from Kayabacho Station or Hacchobori Station

Other information:
・ Health and pension insurances
・ Working visa sponsorship
・ Transportation (up to 30,000 yen/month)
・5 days/week shift
* Work on weekends is required
* Partial attendance may be required during long-term holidays
・ Annual paid holidays (after the first 6 months)
・ No office dress code
・ Free lunch time
・ Banquets and events (sponsored by the company)
・Reward system for acquisition of qualifications such as JLPT






・東京メトロ 茅場町駅より徒歩5分


The above information is a public job ad. This job ad is neither an offer nor a contract.

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