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[Urgent] Japanese Customer Support Agent (Remote Work) カスタマーサポート リモートワーク

5CA

5CA

Job ID
145552
Location
Nationwide, Japan
Post date
Jul 22, 2022
Industry
Service Industry
Function
Other IT, Internet, Telecommunication
Work Type
Full Time / Entry Level
Remote work
Available
Salary
Amount not specified

Requirements

  • English: Business level (preferred)
  • Japanese: Fluent (preferred)

Description

We offer:

-A position at a fast-growing company with ambitious A-level clients.
-A casual, international environment where you’ll work with people from over 40 different nationalities.
-Flexibility; working remotely means being able to work from home.
-No time wasted commuting between home and work.
-Top-notch tools, training, and colleagues.

What will I do?

As a customer support agent, your duties will include but are not be limited to:

-Handling customer support (e-mail and live chat) by doing things like
-Help customer with account issues (compromised accounts, updates, etc.)
-Resolve issues regarding refunds, purchases not going through, etc.
-Assist customers resolve technical problems.
-Check updates & newly released information about the product you’re supporting.
-Take assigned training modules to help you improve even further in your job
-Attend your weekly meeting with a team of 10-15 fellow agents and your manager

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.


Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Job requirements:

-You speak fluent Japanese and English.
-You are available to work a flexible schedule, at a minimum of 32 hours/week.
-You own a fairly modern PC/laptop
-You are a fast learner, you take initiative and are awesome at troubleshooting
-You have a dedicated quiet workspace, located within your own home
-Experience in a Customer Service environment or an international business setting is a plus!
*Please note that we cannot offer visa sponsorship at this time

PC requirements:

-An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
-A minimum of 6 GB RAM memory
-Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
-A Core i5 processor (2,8 GHz or faster), or better/ similar, max. 3 years old.
-A Radeon R7 240 Graphics card or better/ similar.
-A smartphone usable for two-factor authentication that runs at least:
--Android 4.4 or newer
--Apple iOS 10.0 or newer

Apply now and for a limited time we'll be providing a $1000 USD sign on bonus!

The above information is a public job ad. This job ad is neither an offer nor a contract.

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