Reservations and Operations Executive（期限切れ）

Destination Asia Japan - ディスティネーションアジアジャパン

会社

Destination Asia Japan - ディスティネーションアジアジャパン

求人ID

92808

勤務地

日本東京都Akasaka

掲載日

2014/07/19

業種

旅行 / 観光 / ホスピタリティ

職種

旅行会社

雇用形態

フルタイム / 中途・役職なし

給料

年収 200万円 ~ 300万円

Destination Asia Japan is expanding, and we are looking for the right people to be part of our growth.
We are looking for staff to work in our busy reservations and operations department, where they will be the `bridge` between our clients overseas and our suppliers in Japan. You will be dealing with tour wholesalers and travel agents from all over the world on a daily basis, as well as hotels, guides, restaurants and transport providers in Japan. This position is an excellent entry into the exciting and fast paced travel and tourism industry.

Job Description:
To manage and handle all communication related to bookings, quotes, requests and confirmation prior to the customers arrival and to manage delivery of above services and additional services to the customer during their stay.

Responsibilities:
- Booking all pre-contracted services requested by the customer
- Liaise and coordinate with 3rd parties and assist the customers
- Efficiently assist and provide information to 3rd parties and customers.
- Ensure customer satisfaction for the duration of the customers stay
- Respond and process quotations, reservations and booking requests efficiently and professionally
- Ensure accurate record keeping for billing and operations accuracy
- Provide flexible options for customers while in resort
- Ensure accuracy of services in-line with company policies


Requirements:
- a minimum of 2 years work experience
- experience in hospitality or Leisure beneficial
- experience or living and/or studying abroad beneficial
- Proficiency in MS Office
- Ability to work independently without supervision