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Senior Customer Support Specialist, Game industry (expired)

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Job ID
Suginami, Tokyo, Japan
Post date
Jan 20, 2022
Translation / Interpretation
Other Service Related
Work Type
Contract / Experienced (Non-Manager)
¥380,000 ~ ¥380,000 / Month


  • English: Business level (preferred)
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan
  • Customer Support experience (the knowledge of KPIs, training/coaching experience )
  • You are a gamer and passionate about games
  • Teamwork skills; position requires collaboration with different team members and colleagues
  • PC skills (Excel: Sum, VLOOKUP, PowerPoint: Creating PPT slides)
  • Visa sponsorship available


Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer support in the exciting gaming industry!
Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop various games.

Keywords now have an exciting opportunity for a Senior Customer Support Specialist in our Japanese speaking team works for Supercell which is one of the top mobile game companies in the world and has released the popular titles.

■Job Description■
Senior Customer Support Specialist will be responsible for supporting Supercell Player Support team to ensure each agent is providing the best customer service and to improve player's experience for the assigned titles. We're expecting this role to work proactively and independently to optimize our customer support.

■Key Responsibilities■
-Research and analyze relevant information about the game to ensure Player's great experience
-Analyze and improve the workflow of Player Support team
-Create and edit FAQ and templates
-Coach and mentor Player Support agents
-Collaborate with Trainer and Data Analyst to interpret relevant data and create action plans
-Interact directly with Supercell to provide insight & player feedback from the Japanese market
-Become a gameplay and player experience expert by leveraging a global network of Senior Customer Support Specialists
-Equip agents with the knowledge to provide excellent support to Supercell’s passionate and dedicated players in one of their(Supercell’s) most successful markets

-Native level of Japanese (JLPT N1)
-Business level of English (Verbal communication in English is important)
-Customer Support experience
-You are a gamer and passionate about games
-Teamwork skills; position requires collaboration with different team members and colleagues
-PC skills (Excel: Sum, VLOOKUP, PowerPoint: Creating PPT slides)

■Desired Skills■
-Experience in Gaming industry
-Team management skills in Customer Support (KPI Analysis, Training)

-Transportation Allowance: Up to ¥30,000/Month
-Social Insurance: Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
-Paid Annual Leave
-Paid Special Leave
-Referral program
-Employee Share Purchase Plan
-Medical check-up
-Flu Shot Coverage
-Language Program
-Company Events
-No Dress Code
-Casual and fun work environment

-Working hours: Shift system 10:00~19:00, 14:00~23:00(1 hour break and 8 hours of work)
-Holidays: 2 days off a week + Premium days (once a month)
-Contract type: Fixed term contract(契約社員)

Last modified on February 21, 2022

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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