Job Search

【英語・日本語】 ITシステム運用サポートスタッフ 2021年3月~9月・短期プロジェクト (expired)

Company
YAMAGATA株式会社
Job ID
140096
Location
Kanagawa, Japan
Post date
Feb 9, 2021
Industry
Information Technology
Function
Network / Server Development / Management
Work Type
Temp (Dispatch) / Experienced (Non-Manager)
Salary
¥2,200 ~ ¥2,800 / Hour
  • Project Based

Requirements

  • English: Fluent (preferred)
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan
  • ITやシステムに苦手意識がなく、システムに興味がある方
  • 日本での就労経験(未経験者は要相談)

Description

勤務地: 神奈川県, 横浜市
雇用条件: 派遣社員

言語
英語 (流暢)
日本語 (流暢)

求めるスキル
必須
・日本語スキル:ビジネス中級レべル以上
・英語スキル ビジネス上級レベル以上
・ITやシステムに苦手意識がなく、システムに興味がある方
・日本での就労経験(未経験者は要相談)

歓迎経験
・IT系ヘルプデスク経験者
・PCネットワークなどに知見がある方
・海外企業や外国人、日本人との混在プロジェクトの就業経験者

求める人物像
・学習意欲があり、初めてのことでも自ら学んで理解しようとできる方
・コミュニケーション能力、チームワークを大切にできる方
・機転がきき、冷静に対応ができる方
・自発的に考えて動ける方

仕事内容
アクセスコントロールシステム(入退管理)の運用開始後に発生する障害や問合せについて、一次対応のヘルプデスク担当者から連絡を受けた内容の内、社内や仕入れ先関連の障害に関し、該当部門や関連先(海外)へ対応や解決方法を確認し、英語で回答のあったものを日本側の技術者や担当者へ翻訳・通訳し、対応に関するサポートを行っていただきます。状況に合わせて判断力が必要となり、各メンバー、関係先との連携も必要になります。
指示待ちではなく、自ら考え、周りの方とコミュニケーションをとりながら動ける方を募集します。

・社内、社外へのエスカレーション、通訳・翻訳(メールやTEAMS等利用)
・社内・社外からの回答に関する通訳・翻訳、連絡
・障害や問合せ内容の報告資料入力(日本語)
・2021年5月頃からシステムやアプリケーションの研修開始予定、ヘルプデスク運用は6月~9月中旬を予定


勤務条件&待遇
派遣社員(フルタイム)
※2~3か月契約の更新制で、5月~9月中旬頃までのプロジェクトを予定しています

勤務時間
研修期間中とシステム稼働期間で、勤務時間が異なります。
研修中:9:00~17:30(休憩45分)または9:00~18:00(休憩45分)7.75H~8H勤務を予定
システム始動期間:2校体制の勤務時間例(参考)
     昼:7:00~20:30(休憩1.5時間以上、現在検討中)
夜:19:30~8:30(休憩1.5時間以上、現在検討中)
※システム運用期間の勤務時間は、業務の都合上、3~2交代制、土日祝日を含む、
1日8~10時間程度のシフト勤務となります。勤務時間帯は多少の変更が入る可能性あり。
※夜勤と昼勤務の混合シフトの予定あり

休日
研修中:土・日・祝日
システム運用後:土・日・祝日含むシフト制(週40時間以内、2校体制の場合は3日勤務の後、数日の休日で検討中)

給与 ¥2,200 ~ 2,800 / 時
補償
研修期間中:基本時給2,200~2,300円(交通費別途支給、上限規定あり)
システム運用開始後:基本時給2,500~2,800円
         (1日8時間超過時または22:00~29:00の時給は3,125~3,500円)
          交通費別途支給・上限規定あり



Location: Kanagawa, Yokohama
Employment Type: Dispatch

Languages
English (fluent)
Japanese (fluent)

Skills
Required
・ Japanese skills: Intermediate business level or above
・ English skills: Business advanced level or above
・ Those who doesn't think they are weak in IT and systems and those who are interested in systems
・ Working experience in Japan (consultation required for inexperienced people)

Nice to have
・ Experienced IT help desk
・ Those who have knowledge of PC networks, etc.
・ Persons with work experience in mixed projects with overseas companies, foreigners, and Japanese

Desired Personality
・ Those who are motivated to learn and can learn and understand even for the first time
・ Those who value communication skills and teamwork
・ Those who are quick and able to respond calmly
・ Those who can think and act voluntarily

Job Description
Inquiries regarding failures and troubles that will occur upon the start of operation for the access control system (entrance / exit management), will be received by the help desk staff. Your task is to relay and confirm how to respond to the troubles and failures related to the company or the supplier to the relevant department or related party (overseas), translate and interpret the answers in English to the engineer or person in charge Japan side, and provide support regarding the response. Autonomous judgment is required according to the situation, and cooperation with each member and related parties is also required.
We are looking for someone who can think on their own, initiate and act while communicating with those around them, instead of just waiting for instructions

・ Internal and external escalation, interpretation / translation (using email, TEAMS, etc.)
・ Interpretation, translation, and communication regarding responses from inside and outside the company
・ Creation of report materials regarding the troubles and inquiries (in Japanese)
・ System and application training is scheduled to start around May 2021, and help desk operation is scheduled from June to mid-September.

Working Conditions
Dispatch staff (full-time)
* The contract is renewed for 2 to 3 months, and the project is planned from May to mid-September.

Hours
Working hours differ between the training period and the actual system operation period.
During training: 9:00 to 17:30 (break 45 minutes) or 9:00 to 18:00 (break 45 minutes) 7.75H to 8H scheduled to work
During actual operation: Example of working hours 2-shify rotation (reference)
Dayshift: 7:00 to 20:30 (break 1.5 hours or more, currently under consideration)
Nightshift: 19: 30-8: 30 (break 1.5 hours or more, currently under consideration)
* The working hours during the system operation period include 3 to 2 shifts and weekends and holidays due to business reasons.
It will be a shift work of about 8 to 10 hours a day. Working hours are subject to change.
* There are also plans to mix night shift and day shift.

Days Off
During training: Saturdays, Sundays, and holidays
During actual operation: Shift system including Saturdays, Sundays, and holidays (within 40 hours a week, in the case of a two-school system, after working three days, considering several days off)

Salary ¥2,200 ~ 2,800 / hour
Compensation
During the training period: Basic hourly wage 2,200-2,300 yen (transportation expenses are paid separately, there is an upper limit)
During actual operation: Basic hourly wage 2,500-2,800 yen
(When 8 hours a day is exceeded or from 22:00 to 29:00, the hourly wage is 3,125 to 3,500 yen)
Transportation expenses are paid separately and there is an upper limit

Benefits
Complete company insurances

Last modified on March 13, 2021

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

Other jobs available at YAMAGATA株式会社

© 2024 GPlusMedia Inc. All Rights Reserved.

GaijinPot and CareerEngine are trademarks of GPlusMedia Inc. and part of the Gakken Group.