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English and Japanese Customer Support (expired)

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Job ID
132652
Location
Chiyoda, Tokyo, Japan
Post date
Apr 18, 2019
Industry
Translation / Interpretation
Function
Other
Work Type
Contract / Entry Level
Salary
¥1,100 ~ ¥1,500 / Hour
  • Negotiable

Requirements

  • English: Business level (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • Visa sponsorship available

Description

The Customer Support Representative, or as we call it, Player Support Representative, serves customers by providing product and service information; resolving product and service problems.

DUTIES AND RESPONSIBILITIES
The CSR or PSR has the following tasks:
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products

QUALIFICATIONS
- Interest in video game
- PC Skills
- Excellent linguistic skills in English and Japanese (JLPT N3 or higher/Native Japanese)
*We are also looking for French, German and Spanish bilingual candidates

CONTRACT TYPE: Fixed Term Contract
WORKING HOURS: 8 Hours per a day with 1 hour break
WORKING DAYS: 5 Days per week (may include weekends)

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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