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Senior IT Engineer (expired)

Tokyo American Club (東京アメリカンクラブ)

Tokyo American Club (東京アメリカンクラブ)

Job ID
128156
Location
Azabu, Tokyo, Japan
Post date
Jun 26, 2018
Industry
Information Technology
Function
Other
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥5.0M ~ ¥6.0M / Year

Requirements

  • English: Fluent
  • Japanese: Conversational
  • Must currently reside in Japan
  • Has minimum 3 years of Domain computing / access control experience
  • Has Industry / Tertialy qualifications such as MS, Cisco or equivalant
  • Has hospitality mind to extend extra care and education to members/employees with all levels of IT literacy
  • Has experince in hands-on IT support for an organization with 400 employees

Description

I. Job Summary:
The incumbent supervises and is responsible for all the various IT operational aspects of the organization’s IT infrastructure; including but not restricted to basic and advanced technical helpdesk duties, supporting and maintaining the internal IT infrastructure including domain policies, network security and access controls, backup systems, audits, asset management and control, wireless and wired networks, servers, and the general maintenance, review and replacement of networked hardware.
The incumbent participates and supervises with the IT helpdesk, diagnosing issues, providing end-user support, device maintenance, software installations / upgrades to all IT components ensuring optimal performance, and assists in a variety of technical helpdesk duties supporting end-user technical support to all Club staff and members (occasionally) through IT best practice methodologies.
The incumbent will provide end-user support, training and troubleshooting of problem issues in a timely and accurate fashion; received via telephone calls, email and personnel requests for technical support.
The incumbent regularly reviews and recommends methods to improve IT services and supervises IT Engineers to carry out daily and project IT operational tasks, providing assistance and support as required.
The incumbent pro-actively participates, supervises and supports where necessary with the planning, implementation and maintenance of our organization’s IT, data and computing needs.
This position will require that the incumbent carries a company assigned cell phone, or other such remote communications device, and participates in after-hours on-call support rotation with other IT staff.

II. Key Skills:
1. Experience supervising a small (IT) team.
2. Advanced understanding of the issues involved with administering and maintaining a corporate infrastructure: Preferably MCP qualified.
3. Knowledge of IT industry’s best practices with exposure to ITIL methodologies preferred.
4. Experienced in identifying and resolving problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions advanced understanding & knowledge.
5. Native English language ability – Japanese language skills a bonus.
6. Demonstrates responsibility and flexibility in day-to-day work and able to work with little or no supervision with hands-on skills in a wide variety of software applications, operating systems and hardware products including but not limited to Microsoft products, printers, laptops, desktops, point-of-sale equipment, SQL and databases, and various security and network products.
7. Respects colleagues and sets high standards of performance and self-checking of oneself, and encourages harmonious / collaborative working relationships.
8. Advanced level of ability to cooperate with clients’ values, proactively anticipates client needs before they arise, and responding to their needs as they arise to achieve successful results.
9. Advanced understanding of the expectations that were set with clients and recognizes when issues / events may affect delivery, and takes appropriate action(s) to rectify through co-operative and necessary means.


III. Job Tasks (Duties):
Essential duties and responsibilities include the following. Other duties may be assigned:
1. Pro-actively monitor and maintain all TAC virtual cloud servers / services and IT hardware including servers, desktops, laptops, peripherals, network-nodes, networking equipment, wireless access points and controllers, Point-Of-Sale (POS) terminals and all related IT equipment for stability, and to maintain sufficient stock of backup equipment.
2. Ensure the smooth running of all TAC IT software business systems and desktop software including anti-virus software, print services and e-mail provisions for stability, and ensure regular data and system backups are performed, reported and tested.
3. Lead and/or assist in the research, planning, implementation & installation, upgrade, management and support of IT hardware and network equipment including desktops, laptops, servers, Point-of-sale equipment and network-nodes.
4. Lead and/or assist in the administration, support and maintenance of internal business systems, applications and operating systems.
5. Create and manage user network, Abacus21 and email accounts.
6. Monitor data security implemented in accordance with IT policy with the purpose to reduce all risks to IT resources, and investigate and report on security breaches.
7. Perform regular and ad-hoc troubleshooting, backup, archiving, and disaster recovery operations.
8. Coordinate / assist in third-party maintenance of network hardware, software and telecommunications services.
9. Create, update computer images and set up devices to ensuring smooth delivery of IT equipment to users as required, benchmark, analyze and report on recommendations for the improvement and growth of the IT infrastructure and IT systems.
10. Set up IT equipment for events and functions as necessary.
11. Prepare and maintain appropriate IT documentation including licensing, configurations and internal processes as necessary.
12. Work with the Purchasing department to gather bid prices on equipment and supplies recommended, assisting in budgetary processes researching suitable vendors, gathering competitive bids as necessary.
13. Lead in providing helpdesk services of all support request calls/emails from users regarding all IT issues, and log issues into Helpdesk APP/system.
14. Proactively interact with internal clients to resolve help desk issues; communicates with internal clients in a professional and timely manner.
15. Proactively educate and train users on the how to use internal hardware and software as necessary.
16. Keep current and lead inventory management of software licenses, software, hardware, and other IT supplies / devices.
17. Research and assist with the purchase of software, hardware and other IT supplies.
18. Follow and support the internal IT policies.
19. Lead by example in keeping current on new technologies. Identify, recommend, develop, implement and support cost-effective technological solutions - for all aspects of the organization.
20. Lead by example in promoting responsible usage and care of IT equipment.
21. Pro-actively share acquired / new skills and information with team members through formal and informal channels to promote collaborative engagement.
22. Assist in the management of the IT staff roster for on-site 7day business-hours support coverage and participate in the after-hours emergency support via cell / smart phone to ensure 7day per week system availability.


IV. Performance Expectations:
1. Critical IT system maintains an uptime of 99% over any quarterly period
2. Maintain consistent high levels of completeness, quality & productivity of your deliverables.
3. IT services and support are delivered in a timely manner to meet requirements from internal customers.
4. Maintains transparent IT policies and IT practices.


V. Scheduling:
1. Participate in the rotating roster covering Sunday to Saturday (working 5 days per week).
2. Participate in the afterhours on-call roster.
3. Assist on occasion with overnight / emergency work.

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

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