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【勤務地:マレーシア】 カスタマーサポート Japanese Speaking Customer Support (based in Malaysia)

SELLBYTEL Services Malaysia Sdn Bhd

SELLBYTEL Services Malaysia Sdn Bhd

Job ID
121811
Location
クアラルンプール Kuala Lumpur, Malaysia
Post date
Jul 20, 2017
Industry
Information Technology
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Experienced (Non-Manager)
Salary
Amount not specified
  • Negotiable

Requirements

  • Japanese: Native level
  • English: Conversational
  • Visa sponsorship available

Description

カスタマーサポート(日本市場)

ベネフィット

- 海外勤務
- 2週間のトレーニング
- コーチングとサポートの継続
- 食事を提供 (一日に一食)
- 国際的な環境
- 社員、友人、家族向けの楽しいイベント
- 友人紹介制度

仕事内容

- お客様向けのお電話、Eメールでのサポート
- ソフトウェアやハードウェアの問題に対しての対応業務など
- 問題が発生した場合の解決対応
- 提供したサービスのフォローアップなど

求める人物像

- 未経験歓迎
- 日常会話以上の英語力優遇(日本語を主に使うお仕事、日本語+英語のお仕事がございます)
- カスタマーサポート経験者
- パソコン能力必須

Customer Support (Support Japanese Market)

What you be doing:

This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

What we need from you:

- Experience in customer support will be added advantage
- Excellent written and verbal communication skills in Japanese

Part of the benefits (depend on position level):

- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program

The above information is a public job ad. This job ad is neither an offer nor a contract.

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