Mandarin Speaking Customer Support Specialist (Support China Market) 24/7 shift (expired)
SELLBYTEL Services Malaysia Sdn Bhd
Company
SELLBYTEL Services Malaysia Sdn Bhd
Job ID
121678
Location
Kuala Lumpur, Malaysia
Post date
Jul 18, 2017
Industry
Service Industry
Function
Other
Work Type
Full Time / Entry Level
Salary
Amount not specified
Requirements
Chinese, Mandarin: Native level (preferred)
Visa sponsorship available
Description
Responsibilities
-Provide excellent customer support experience for end-user through phone/ email/ live chat
-Provide strategic advice and help to solve general issue
-Resolving and accurately logging customer requests with the high level of professionalism, ideally in a single chat/ telephone call
-Escalate clients’ requests and complaints to appropriate specialist
-Update client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement
Requirement
-Candidate must possess at least Bachelor Degree in any field
-Native Chinese with good communication skill in both written & spoken
-Experience working in contact center/ outsourcing company is an added advantage
-Willing to work in Kuala Lumpur, Malaysia
-Willing to work on a rotation shift including night shift & weekend shift
-Fresh graduates are welcome to apply
Benefits
-Attractive remuneration package (RM3000 + night shift allowance + transportation allowance + attendance allowance + OT)
-Work permit is provided
-Free flight ticket after completion of 1 year of service
-16 days annual leave & other staff benefits
Last modified on August 19, 2017
The above information is a public job ad. This job ad is neither an offer nor a contract.