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Helpdesk Engineer (expired)

Company
J&F PLAZA Inc. - 株式会社ジャフプラザ
Job ID
116322
Location
Akasaka, Tokyo, Japan
Post date
Feb 16, 2017
Industry
Electronics / Electrical Equipment
Function
Other IT, Internet, Telecommunication
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥250,000 ~ ¥400,000 / Month
  • Negotiable

Requirements

  • English: Conversational (preferred)
  • Japanese: Business level
  • Must currently reside in Japan
  • Visa sponsorship available

Description

The position is for a large electronics company that will be centered in Akasaka

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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