Customer Service Representative – DUTCH（期限切れ）

Motion Global International

会社

Motion Global International

求人ID

108428

勤務地

中国上海

掲載日

2015/11/09

業種

インターネット / WEB関連

職種

その他サービス関連

雇用形態

フルタイム / 新卒・第二新卒

給料

給与についての記載なし

• 相談可

• Largest designer glasses e-commerce retailer worldwide (www.smartbuyglasses.com)
• Multicultural team representing over 20 nationalities
• Fast growing, dynamic and young company culture

We are seeking a Customer Service Representative to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

• Work with customers daily via email
• Handle retail customer service inquiries for the English speaking market (depending on language skills may extend to our Chinese and English markets). Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Patiently answer customer service inquiries in a timely and professional manner
• Use problem solving skills to solve customer service issues
• Collaborate with the marketing team to promote products and promotions
• Use cultural knowledge of international markets to support the marketing team
• Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales

The Successful Candidate:

• Fluency in Dutch with excellent speaking and writing skills
• Detail oriented and ability to work under pressure
• A self-starter with mature and balanced reasoning
• Positive attitude with genuine desire to move forward in career
• Excellent time management and documentation skills
• Works well in a team environment
• Proficient in use of Microsoft Word and Microsoft Excel
• Customer service experience preferred
• Availability for flexible work hours (weekends/evening)