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Japanese Speaking - Senior Manager (Philippines) (expired)

Company
Accenture Inc.
Job ID
141386
Location
National Capital Region, Philippines
Post date
Jun 3, 2021
Industry
Other
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Manager (Manager/Supervisor of Staff)
Salary
Amount not specified

Requirements

  • Japanese: Native level
  • English: Business level
  • N1 to N2 Japanese Linguistic Competence Level

Description

Duties and Responsibilities:


• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections
• Act as an escalation point for all Order-to-Cash related issues raised by the client.
• Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with the colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoicing
• Review account status for credit release



Qualifications:


• Graduate of Bachelor’s degree
• N1 to N2 Linguistic Competence Level
• Excellent communication skills in Japanese and English languages
• Minimum of 12 years of Corporate experience
• Must have at least 5 years of experience of Managerial role/position
• BPO work experience is an advantage
• Strong Client-facing skills
• Positive approach in supporting customer & company needs
• Must be able to lead a team of managers and supervisors/team leads
• Goal-oriented individual with strong time and task management
• Organized and methodical person with logical approach in addressing issues and strong analytical skills
• Ability to solve urgent matters and work under pressure



Why join Accenture?


• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities


*Terms and conditions apply

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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