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Full time Tour Guide position in Snow Monkey Resorts, Nagano(長野)

Machinovate Co. Ltd.,

Machinovate Co. Ltd.,

Job ID
Nagano, Japan
Post date
May 15, 2024
Tourism / Travel / Hospitality
Tour Operator, Tour Guide
Work Type
Full Time / Experienced (Non-Manager)
¥260,000 ~ ¥350,000 / Month


  • Chinese, Mandarin: Fluent (preferred)
  • English: Fluent (preferred)
  • Japanese: Conversational
  • Must currently reside in Japan
  • Visa sponsorship available


Snow Monkey Resorts is Nagano’s best reviewed tour operator and a leading destination management company in Central Japan.

We offer a range of services for inbound travelers and foreign residents including tours in Nagano and nearby prefectures – destinations include the Jigokudani Snow Monkey Park, Zenko-ji Temple, historic towns such as Matsumoto and Takayama, and outdoor destinations such as Shiga Kogen, Hakuba, Nozawa Onsen, Kamikochi and Tateyama-Kurobe – along with travel / ski packages, accommodation, transport and more.

Our tours provide guests with a fun and informative experience of Japanese culture led by English-speaking guides, while our website provides users with detailed information about Nagano, Central Japan along with pages covering all regions of the country and direct sales of our tours and other services.

【Job Description】

This role is ideally-suited to applicants wanting to establish a long-term career in Nagano with true potential for professional growth, a varied and dynamic work environment, and key responsibilities in a leading destination management company.

This role necessitates a natural enthusiasm for life in Japan, an ability to communicate well with others (including groups and a range of nationalities), punctuality and professionalism in all aspects of your work, basic record-keeping and money handling, and a willingness to adapt to the needs, expectations, and personalities of guests, partner organizations and colleagues. Applicants must have fluent spoken and written English, with an ability to produce high-quality written content quickly, consistently and independently for publication on our website and in printed material.

We are seeking to add to our team with a full-time position for the right candidate. Applicants living in – or willing to relocate to Nagano City would be ideal for this role. Experience with tour guiding in Japan or abroad is advantageous however not essential. Applicants must have fluent English or Chinese and a minimum of basic to conversational Japanese.


- Guiding tours in Nagano and nearby prefectures with group sizes ranging from single travelers to large groups of 20+. Most tours are handled by one guide however you will also at times work with another guide in handling larger tours. Some tours each year will exceed 40+ guests (handled by multiple guides).
You will be also asked to handle private tours. With the itinerary customized and based on the guest’s preferences. In other words, you might handle tours starting from other areas such as Hakuba, Karuizawa, Nozawa Onsen and more. This may result in earlier start of your day.

- Identifying opportunities for new tours including creation of itineraries and conducting trial tours, improving existing tours and working with partner organizations in promoting regional destinations and activities. This may involve traveling outside of Nagano to participate in inspections of potential destinations including monitor tours.

- Responsibility for training and managing part-time guides - both foreign residents and Japanese

- including interviewing potential new guides.

- Writing online content for the Snow Monkey Resorts website along with affiliated websites. This requires an ability to write quickly, clearly and concisely for a broad / international audience, with pages ranging from a couple of hundred words to large-scope / detailed pages of thousands of words. You will also be required to produce written content for printed material.

- Handling email and phone correspondence in English or Chinese regarding tour and travel package bookings, quotations, general inquiries, and other matters including communication with travel agents and partner organizations.

- Involvement in sales activities including attending meetings with partner organizations and other parties with a likelihood of some overnight business travel at various times throughout the year.

- Responsibility for the Snow Monkey Resorts social media accounts including Facebook, Twitter and Instagram including creation of content

【Work day】

5 days of work per week (9:00 to 18:00) based on the work shift.
As a tourism company, this role will involve work on some weekends and public holidays with
flexible work hours and an increased workload during our peak season.

We operate every day of the year; a typical tour involves around 8 to 10 hours of actual guiding.

【Holiday, Vacation】

2 days off per week and designated public holidays during low season.

Paid leaves: 10 days on the 1st year with an extra 1 day added every year.


Nagano City, Nagano Prefecture
3 minutes walk from JR Nagano Station

【Condition and Benefits】

Probation period: 3 months
Conditions during the probation period: The same conditions
Job Type: Full-time
Salary: ¥260,000 - ¥350,000 per month
Commute transportation expense: Support up to ¥15,000 / month

●Rates of pay are dependent on the experience of the applicant and will be discussed at the interview.

●Relocation expense support up to ¥100,000

●Salary is revised in April every year based on the personal evaluation.

●Bonuses are determined in April of each year based on personal evaluation and company performance.

●Insurance: Health insurance / social insurance/ employment insurance

To apply for a position with us,
Please include:
•including your place of residence and visa/work rights status in Japan
•including a photograph

【Recruitment Procedure】
STEP 1: Apply online
STEP 2: Document review
STEP 3: Online interview
STEP 4: Face to face interview

Please note that due to the volume of applications only successful candidates will be contacted.
Please also feel free to contact us with any questions you may have. We look forward to hearing from you!

Last modified on May 16, 2024

The above information is a public job ad. This job ad is neither an offer nor a contract.

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