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Portuguese Language Customer Support |ポルトガル語のカスタマサポート (expired)

ZenMarket INC

ZenMarket INC

Job ID
141515
Location
Osaka City, Osaka, Japan
Post date
Jun 14, 2021
Industry
Internet
Function
Other Service Related
Work Type
Contract / Entry Level
Salary
¥230,000 / Month
  • Negotiable
  • Salary negotiable based on experience

Requirements

  • English: Business level
  • Japanese: Business level
  • Portuguese: Fluent
  • Must currently reside in Japan
  • Visa sponsorship available

Description

◆Title
Portuguese Language Customer Support |ポルトガル語のカスタマサポート

<About Us>
◆Who We Are
We are ZenMarket, a global company based in Osaka serving customers all around the world. We are a diverse team representing 24 nationalities and providing our services to the world in over 14 languages.

◆What We Do
We connect Japan and the rest of the world by providing a marketplace for Japanese products in over 14 languages through our ZenMarket proxy buying platform.

◆Why We Are Hiring
Even with the corona virus we have continued to grow through 2020 and achieved new sales and shipping records. Due to the recent growth in our main markets we have decided to expand into the Brazilian markets. We want to bring Japan and Brazil a little closer and offer a smooth, safe way for Brazilians to buy Japanese products online.

<About the Position>
◆Position Title
・Portuguese Language Customer Support

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part time operators
・Other related tasks(Translation, etc.)

◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, check your messages from the day before.
10~12 Catch up: Handle outstanding tickets that came in over night
12~13 Lunch Break
13~14 Squad up: Help out other departments with minor tasks and translations
15~17 Chat Support: Handle customer questions and concerns
17~18 Wrap up: Chat with your overseas operators and answer any questions before going home for the day.

◆Employment Type
・Contract Employee (Full Time)
※Permanent employment available 3 years after joining the company. (There are many members who have become permanent employees)

◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year end and new years holidays
22 paid days off per year (Increases year over year)

◆Salary
・¥230,000+ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to ¥15,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code(No suit required)

<Who We Are Looking For>
◆Personality
・Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work
・Someone excited to grow with us ambitiously as we continue to expand
・Someone able to cooperate with people of many different ages, nationalities and backgrounds in a professional setting.

◆Must Have Skills
・Business Level Japanese(JLPT N2 or higher)
・Business Level English (TOEIC 800 or above)
・Native level Portuguese

◆Preferred Skills
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills


<仕事について>
◆ポジション
・ポルトガル語カスタマーサポート担当

◆仕事内容
・ポルトガル語の顧客問い合わせ対応
・クレーム対応時に他チームとの協力や報告
・在宅オペレーター(アルバイト)の管理
・その他関連業務(翻訳など)

◆雇用形態
・契約社員
※入社3年後に正社員登用制度あり(登用実施した社員は複数名います)

◆就業時間
・9時15分 ~ 18時15分
・週休二日制
・年末年始休暇
・有給休暇制度(初年から22日間実装)

◆給料
・月給23万円(経験・能力・年齢を参照の上決定いたします)
・賞与年2回(6月、12月支給)

◆福利厚生
・昇給年1回
・交通費(月15,000円まで)
・社会保険完備
・時間外手当
・私服勤務OK

◆求める人物像
・コミュニケーション力を持ち、周りに好影響を与える前向きな方
・意欲的に業務に取り組み、会社とともに成長していける方
・年齢や国籍の異なる方に対しても協調性を持ち、社内のスタッフとはもちろん、
お客様とも信頼関係の築ける方

◆必須条件
・日本語能力試験 N2以上の日本語能力
・ビジネスレベルの英語能力
・ネイティブレベルのポルトガル語

◆歓迎要件
・中小規模の企業での実務経験
・越境EC業界またはカスタマーサポートの経験
・HTML基本知識
・その他言語能力

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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