Customer Service Agent (expired)

Destinations of the World

Company

Destinations of the World

Job ID

128131

Location

Tokyo, Tokyo, Japan

Post date

Jun 22, 2018

Industry

Tourism / Travel / Hospitality

Function

Travel Agent

Work Type

Full Time / Experienced (Non-Manager)

Salary

Amount not specified

• Negotiable

Destinations of the World was created in 1993, the most trusted company dedicated to B2B travel industry wholesaling. We know the key to success is our people, especially for our clients, that is why we are looking for the best person to fill this role.

Overview of the role:
To handle hotel and supplier queries and other demands received by the Customer Service team. To ensure that FIT bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures.


Key Responsibilities:
· Confirm bookings from allotment and free sale.
· Clear pending bookings which do not have a supplier reference.
· Clear on request bookings.
· Close canceled bookings.
· Provide alternative accommodation for denied bookings.
· Respond within 24 hrs to all customer email requests.
· Encourage customers to make bookings via the DOTW online system rather than sending email requests.
· Liaise with Sales and Product to resolve customer issues with maximum efficiency.
· If an issue is ongoing to then liaise directly with hotels and suppliers to close complaints.
· Identify and solve system errors and limitations, report to Supervisor and IT.
· Retain and convert business via providing an utmost level of customer service.
· Follow up mapping and payments with the accounts department.


Key Competencies:
· Customer Focus
· Problem solving
· Interpersonal skills
· Communication skill
· Teamwork
· Planning and organizing skills

Qualifications and Experience:
· Experience in customer service.
· Experience with an online booking system.
· Experience in the Travel industry.
· Good knowledge of each country-specific requirements.
· Fluent Japanese and Good English skills (written and verbal).

HOW TO APPLY?
If you decide to apply please follow these simple steps:
(1) Apply through Gaijinpot or CareerEngine.org
(2) Apply to this website:https://jobso.id/ben6