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IT Infrastructure Engineer (expired)

Company
J&F PLAZA Inc. - 株式会社ジャフプラザ
Job ID
117471
Location
Azabu Juban, Tokyo, Japan
Post date
Mar 31, 2017
Industry
Engineering
Function
Network / Server Development / Management
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥500,000 ~ ¥550,000 / Month
  • Negotiable

Requirements

  • English: Business level (preferred)
  • Japanese: Business level
  • Must currently reside in Japan

Description

Strategic Responsibilities:

-Hands on Infrastructure server and network troubleshooting and resolution experience
- Vendor Management experience
- Communicate with user to find their requirement or root cause.
- Challenge to understand new technologies.
- Have sense of ownership of maintenance and trouble shooting
Secure support from internal and external sources to fund and execute these systems
Work together with regional IT (Shanghai) and Global IT (Barcelona)
- Support the regional countries.

Key Responsibilities:

- To support the regional retail locations and corporate office, and regional offices with all IT Functions
- To manage efficiently the open tickets thru our service Now ticketing system
- To support corporate office for systems and processes related needs, communicating with all business functions for any local business need concerning systems implementation.
- To communicate and work with all departments in regards to software updates, identify/resolve any IT issues, create/delete user profiles and store open function pertaining to IT
- To maintain current infrastructure, servers and personal computers.
- It vendor management for all the IT related needs.
- To install new software and upgrade releases on servers, personal computers, register as needed fore retail stores and corporate office following corporate guidelines.
- To maintain for telephone and security equipment at the corporate office.
- TO help business units in formalizing local business needs for localization of global policies.
- To train all employees on new software releases and/or system related process changes.
- To help identify problems and resolve them when possible.
- To help to document problems and give solutions and/or options in the resolution of the problem.
- To create/maintain and delete user profiles as needed.
- To communicate with the Global IT Team (Barcelona) for global IT Infrastructure projects.

Tasks:

- Priority to maintain and improve the current infrastructure environment (Hyper-V, Sonicwall)
- Support to migrate cisco network environment.
- Support to replacement IP Phone system for Asia.
- Communicate with global team to keep good system condition
- Maintain POS PC remotely (onsite may require)
- Deliver and support retail technologies such as POS, PC, NEtworking
- Local PC and server administration and support.
- Control 3rd party vendor to keep agreement SLA
- IT supports other countries and travelling may be required.

Requirements

- 5+ years of total IT experience in the infrastructure area
- Windows based server / client devices (Both Hardware and software) server Hyper-V (nice to have) and/or VMware (desired) experience (MCP / MCSE / VCA / VCP beneficial).
- Basic Linux based server experience (Ubuntu)
- Knowledge and working experience (support or otherwise) for: Windows based server software (Windows 2008R2 / 2012, Active Directory, DNS, Group policy, failover cluster, etc).
-iSCSI base storage device management experience (Equallogic, NetApp).
-Apple based devices (Macbook Air, Ipad and Iphone)
-Good network infrastructure (WAN, LAN, VPN, Firewall, Wi-FI MDM) support experiences UTM product experience is beneficial. (CCNA, CCNP, Meraki).
-AWS experience (Nice to have)
Peripheral devices
- server software
Client software
Ip Phone/ PBX
Datacenter management experience
Asset/ Inventory management experience
ITIL based management system experience
IT vendor management experiences
Team player
Customer service skills
Strong leadership, results oriented with good organizational skills
High commitment to support the retail shops in the region.
Fluent level of Japanese and business level English skills
TOEIC +700
Good communicator, Sociable personality
Retail business experience preferred

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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