职位搜索

Game Customer Support Staff (Italian)(到期)

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

职位编号
145285
地点
Shinjuku, 东京都, 日本
发布日期
2022年5月25日
行业
笔译/口译
职务
其他翻译、笔译、口译
工作类型
合同 / 有工作经验者 (非管理层)
Remote work
可提供
工资
JP¥1,200/小时

职位要求

  • 英语: 熟练(商务交流) (preferred)
  • 意大利语: 母语水准
  • 日语: 熟练(商务交流) (preferred)
  • 目前必须住在日本
  • Native level of Italian
  • Currently residing in the Kanto area with a valid work visa
  • Strong interest in the video game industry
  • Japanese skills above conversational (相当N2~)
  • English skills above conversational (business level)

描述

We are recruiting passionate online Gamers with excellent communication skills for our Customer Support Team!

As a part of Digital Hearts Customer Support, you can dedicate your game knowledge and expertise towards helping players, creating solutions for the latest issues and ensuring the highest quality experience for each player.

The successful candidate will be in charge of the following responsibilities:

Operations in Italian:
・Responding to customer inquiries
・Confirming illegitimate (cheating) players
・Provide user support, creating reports on illegitimate (cheating) players
・Analyzing common issues and sharing them with team members to strengthen the framework for future cases.
・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
※Response to players’ inquiries will generally be through email and an online chat system.

・Creating operations manuals
・Training/Teaching other team members

Operations in German and/or Japanese or English:
・Managing operations progress/quality
・Relaying reports inside company
・Conveying information to relevant companies
・Translation, participation in meetings

■ Required:
・Italian:Native level
・Japanese:Business level
・English:Business level
・Customer Support Experience
・Experience and familiarity with gaming
・Excellent communication skills.
・Office software skills.
・Strong sense of responsibility and work ethic.
・Valid work visa

■ Preferred:
・At least 1 year of customer support experience
・Experience as a leader ※Any length of period
・Japan working visa or able to work
※Any Nationality Welcome

■ Place of Work:Sasazuka Lab ※Place of work subject to change (Limited to Tokyo)
■ Working Hours: 9:30 - 18:30
■ Working Days:5 days a week on a shift basis, Weekends/Holidays included

[Hiring Process]
Document Screening→ Interview(Held in Japanese)→Unofficial Offer
※This entire process will take a minimum of 1 week

[Salary, Benefits]
Hourly Wage, from 1,200~ JPY/h. (full-time advancement available depending on experience and performance)
- Commuting expenses provided (up to 1,000 JPY per day, offsite assignments fully covered)

*This is a full-time position, contracted for 3 months with the possibility of extension
** This position requires work visa valid in Japan; Tourist/Temporary Visitor, Trainee, Instructor, Student and those that are restricted to a specific activity are not eligible.
Please consult for more information.

We look forward to your application.

Last modified on 2022年6月25日

以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。

暂不提供该工作。

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD的其他工作

© 2024 GPlusMedia Inc. All Rights Reserved.

GaijinPot and CareerEngine are trademarks of GPlusMedia Inc. and part of the Gakken Group.