Job Search

Client Support Consultant (English Speaker or Chinese Speaker) (expired)

PIPI Hosting - 株式会社 PIPI

PIPI Hosting - 株式会社 PIPI

Job ID
130521
Location
Hakata, Fukuoka
Post date
May 15, 2019
Industry
Other
Function
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Full Time / Student (Undergraduate/Graduate)
Salary
¥1,000 ~ ¥1,250 / Hour
  • Monthly Wage (Full-time)

Requirements

  • English: Business level
  • Chinese, Mandarin: Native level
  • Japanese: Conversational
  • Must currently reside in Japan
  • Visa sponsorship available

Description

Join us in expanding the most exciting technology start-up in the sharing-economy!


PIPI HOSTING is the biggest vacation rental management company in Japan. We are funded by a famous VC and we aim to establish an online hosting concierge system catered to the fast-growing house-sharing industry.


Position : Client Support Consultant (Part-time or Full time)

We are looking for responsible and driven consultants to work in our Customer Service Department that can speak English, Chinese and/or Thai, where they will be the 'bridge' between our guests from overseas and our clients in Japan and Thailand. They will deal with traveller and their online inquiries regarding accommodation in Japan. The task is to provide the best customer service during their trip to achieve customer satisfaction and boost potential sales.

<Type of employment>

Part-time
at least 3 days per week

Full time
5 days a week


<Job Description>

To manage and handle all communication-related bookings, quotes, requests and confirmation prior to the customers arrival and to manage delivery of above services and other additional services to the customer during their stay.

<Job Responsibilities>

• Manage incoming inquiries in Airbnb, Agoda, Booking.com, Homeaway and other short-term rental platforms through our self-innovated system
• Providing online Customer Service thru email
• Greet guests and assist check-in and check-out queries;
• Offer accurate and valid information and responses to guests
• Identify and cater customers’ needs to achieve customer satisfaction for the duration of the customers’ stay
• Handle complaints and provide practical/appropriate solutions
• Ensure accuracy of services in line with company policies
• Ensure proper record keeping for operational accuracy

<Job Requirements>

• Proficiency in computer operations
• Strong communication skills
• Familiarity with Airbnb systems, policies and practices
• Capability to adapt/respond to different types of characters
• Ability to multi-task and do it effectively
• Strong sense of responsibility to both of our clients and guests
• Language Proficiency in English (Conversational to Business), and Japanese (N2)
• Work experience in a similar position in travel/tourism/hostel leisure industry is a plus
• Experience of living or studying abroad is also a plus

---We provide a systematic training to help new-hires grasp basic working skills--

<Hours>

 ※Actual work hours 7~8 hours per day

< Salary >

1000~1250 JPY per hour plus 500JPY allowance

 ※Training period (4 weeks)
 ※There is an opportunity to become a full-time employee
 ※Transportation Allowance

<Location>

Hakata-ku, Fukuoka City, Fukuoka


PIPI HOSTING创立于2015年2月, 我们希望用互联网技术与大数据的力量改造规模万亿级的全球房产管理行业, 创造更加高效与优质的共享经济生态. 作为一个中国出海团队, 2年多的时间里, PIPI Hosting 已高速发展成为日本最大的短租房产管理公司, 让我们看到了中国互联网技术与运营能力国际化, 取得海外市场成功的巨大潜力.

目前, 公司运营总部位于日本东京, 研发总部位于上海, 客服中心位于福冈,正在香港, 大阪, 北海道等地设立本地办公室. 我们的成员包括经验丰富的连续创业者, 来自百度凤巢, 苹果, 摩根大通纽约的核心员工, 以及日本三大房地产公司的行业专家。
公司在上线后即获得了风投的数百万人民币天使资金, 核心业务持续高速增长, 已进入盈利状态, 即使资本市场继续寒冬凌冽, 我们也已经可以自造血健康的生存和增长.
然而, 创业之路永远战战兢兢, 如履薄冰. 我们正参与创造一个前无经验的全新行业, 在这条少有人走的路上, 让生存机会增加的唯一方式是与正确的伙伴一起砥砺前行. 因此, 我们愿意以任何代价找到适合同行的你.


关于客服团队


职位: 客户支援专员(正社员/兼职)

客户服务是一支充满激情,在符合公司客户服务标准化流程前提下能够灵活提供个性化客户服务的团队。客服Leader则是来自苹果的资深客服经理。他们对人际关系和行为心理学充满热情、热衷于为复杂形势找到创意解决方案、并努力为每一个客户提供周道的服务,尽可能帮助他们在入住期间得到满意及美好的体验。

客服工作内容:
• 通过公司自主研发的预订系统对来自airbnb、agoda、booking.com、Homeaway等短租平台的客人提供预订咨询、消息回复、入住安排以及售后管理等服务;
• 在线提供客户服务,热情迎送客人,帮助客人顺利到达、入住与退房;
• 为客人提供详尽的日本旅行咨询,积极回复有助于促进预订的所有问题;
• 更够在与客人聊天的过程中,发现客人的潜在需求,尽快完成客人从咨询到成单的转化;
• 会聊天,语言亲切并快速响应,在公司准则下灵活回复与解决客人在入住期间遇到的各种问题以提高客服满意度,尽可能多的得到5星好评;
• 能够灵活应对客户投诉,及时汇报相关团队以期快速解决相关问题,

客户支援工作内容:
• 对应公司社内客服,清扫公司以及客户的支援协助沟通
• 处理日常任务如协助房东有关于房源的售后问题

能力要求

• 在日本生活或者学习过,了解日本居住文化及生活习惯;
• 电脑操作娴熟,熟悉airbnb等平台
• 善于沟通,乐于沟通,以客户为中心,善于与不同国籍与文化背景的客人交流;
• 能够同时进行多重任务,迅速的给各项任务分清优先级;
• 有责任心,能够对客户负责,及时汇报并管理入住期间客人可能出现各种问题与情形;
• 语言要求: 中文或英文母语水平,日语水平(N2必须)
• 有旅游、短租等相关领域等相关行业工作经验者优先;
---公司会为每一位入职/兼职人员提供系统化的培训

地点
福冈市,博多区
博多站步行5分

待遇

实行24/7工作轮班制,可根据自身情况选择相应班次
时薪:1000日元(夜班有深夜补助)实习期900日元
※4周实习期(15次班次)
※符合条件者有望成为正社员
※500日元交通补助

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

© 2019 GPlusMedia Inc. All Rights Reserved.

GaijinPot and CareerEngine are trademarks of GPlusMedia Inc. and part of the Fujisankei Communications Group.