Customer Support Representatives (expired)

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Company

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Job ID

121967

Location

Shibuya, Tokyo, Japan

Post date

Jul 26, 2017

Industry

Other

Function

Other

Work Type

Full Time / Entry Level

Salary

¥1,000 ~ ¥1,200 / Hour

• Negotiable

Customer support representative (CSR)

The CSR serves customers by providing product and service information; resolving product and service problems.

The CSR has the following tasks:
●Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
●Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
●Provides support by email, chat and/or phone (as requested by the project)
●Ensures quality of his/her answer by proofreading his messages
●Escalate questions and comments when answer is not listed
●Prepares daily activities report
●Collect information about the product and escalate it to the developer
●Attends meeting with client if needed
●Assists team members to find answer
●Helps forming new agent if requested
●Works with QA Specialist to improve quality of services and products

Requirements / Skills
●Interest in video games
●Business Level English
●Excellent linguistic skills in one of the languages listed as below
(Korean/Japanese/French/Italian/German/Spanish/Brazilian Portuguese)

Contract Type: Fixed Term Contract
Working Hours: 10 AM - 7 PM (excluding 1 hour lunch break)
Working Days: 5 days per week